• Job Description

  Req#: BARIS008352

  As a F&B Attendant, you would be responsible for serving food and/or beverages to guests in the hotel continuing effort to deliver outstanding guest service and financial profitability.

  ABLE TO WORK AT 5:30AM IS A MUST.

  Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Respond to guest requests in a timely, friendly and efficient manner
  • Ensure knowledge of menu and restaurant promotions and specials
  • Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
  • Retrieve and deliver food and beverage orders in a timely manner
  • Ensure guest satisfaction throughout the meal service
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
  • Ensure serving station is well-stocked at all times
  • Clean and set up tables
  • Complete closing duties
  • Provides standard directions to be provided to guests
  • Other duties as assigned

  The Sheraton Albuquerque Uptown has been awarded the gold level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:

  -A first-class salary and superior benefit packet
  -Medical (two options) with vision
  -Dental
  -401(k) with 4% company match
  -Critical Illness
  -Accident Insurance
  -Hospitality Indemnity
  -Voluntary Term Life Insurance (self, spouse/domestic partner, and children)
  -Short-Term Disability
  -Long-Term Disability
  
  AND:
  
  -Paid time off (vacation, sick, personal, and personal/medical leave time)
  -Free lunch
  -Free uniforms
  -Free non-slip shoes (two free pair per year!)
  -Progressive yet fun workplace
  -Positive associate relations
  -Associate recognition and events, incentives and rewards
  -Ongoing training
  -Education assistance
  -Career progression
  -Major hotel discounts at over 7,000 hotels worldwide
  -Other company discounts

  JOB REQUIREMENTS:

  1. Must have 1 year position experience in customer service.

  JOB DUTIES:

  1. Enthusiastically serves customers

  2. Assists customers in the selection and purchase of specialty coffee beverages.
  3. Maintains customer service area and equipment in a clean and appealing manner.
  4. Demonstrates problem resolution behavior when taking care of customer needs.
  5. Maintains Quality Store Operations
  6. Prepares a variety of customer beverage orders such as espresso drinks and Coffee to Sol Café standards.
  7. Follows store policies and procedures for operational flow at each station.
  8. Responsible for any other duties as assigned.

  Our company participates in E-Verify.

  The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to yadira.delgado@sheratonuptown.com or call 505-349-8024 to let us know the nature of your request.

  Qualifications

  Experience

  Required 1 year

  Customer service experience

  Licenses & Certifications

  Required

  ServSafe

  Food Handler

  Preferred

  Alcohol Training

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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