Description

SUMMARY:

Responsible for overseeing complete bar preparation, ordering, planning, scheduling, and serving quality products to Brand Standards. Consistency is a key element in a positive guest experience, which is achieved by always following recipes. A bartender must be friendly, outgoing and possess good communication skills. A bartender should be organized and able to think and act quickly and effectively in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Interact/socialize with guests.
• Greet and serve guests as demand is needed.
• Serve alcohol responsibly, reaching out to management for intervention, if necessary.
• Mix, garnish and serve alcoholic and nonalcoholic drinks for guests of bar and dining room following standard recipes.
• Perform a variety of food preparation duties, such as preparing hot and cold foods, hors d’oeuvres and drinks.
• Immaculately cleans and maintains kitchen, equipment, utensils, service and eating areas.
• Operate beer dispenser, brew coffee, tea, etc.
• Operate cooking equipment.
• Wash and sterilize stemware and dishes.
• Order supplies, puts up stock, and keeps records.
• Maintain Brand Standards and Health Department requirements.
• Will be required to run Micros (register) collecting money from guest immediately and balancing cash.
• Will be required to stock and setup the bar.
• Arrange bottles and glasses to maintain an attractive display in agreement with Brand standards.
• May be required to break down meeting rooms; handle evening coffee breaks or refresh, etc.
• Use empowerment to exceed associate/guest expectations and resolve conflicts.
• Proper administration of key control.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Willingness and ability to train new associates.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Assist other associates as the workload dictates to ensure the team’s entire workload is completed daily.
• May be asked to operate a motor vehicle in the course of running errands for the hotel.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

• None

SPECIAL REQUIREMENTS:

• Prompt and regular attendance
• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
• Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Food handling certification or as required by local health department.
• Required to attend and successfully complete Alcohol Beverage Education training.
• Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
• Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED: Micros (POS)

• Oven and stove
• Dishwasher
• Griddle
• Electric chaffing dishes
• Commercial coffee machine
• Juice machine; tea machine; beer dispenser

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required.

Qualifications

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.
• No prior experience is required, but is preferred.
• Must maintain an applicable state health and/or alcohol compliance card.
• Must meet the state age requirement to sell and serve alcohol.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Practice safety standards at all times.
• Ability to solve basic equipment problems and/or who to contact for resolution.
• Skilled in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.