• Job Description

  Req#: 22271

  How you'll help us Keep Climbing (overview & key responsibilities)

  The Base Manager is responsible for developing and mentoring Field Service Managers along

  with supporting the day to day base operation. In-Flight Service is seeking individuals who

  have demonstrated leadership experience and possess a high level of motivation to achieve

  exceptional results. The successful candidate will lead a diverse team of merit leaders to

  support, engage and develop Flight Attendants. The candidate must role model Delta’s core

  values and uphold The Rules of the Road.

  Key Responsibilities:

  • Execute base strategies and tactics to achieve critical metrics which include, but are
  • not limited to Safety, Operating Budget, Customer NPS, Employee Satisfaction and
  • Leadership Development.
  • Ensure Field Service Managers are executing their role responsibilities according to
  • established Standard Operating Procedures and driving system consistency.
  • Support the execution of IFS and corporate initiatives by ensuring direct reports
  • understand the “why behind the what” and expected outcomes.
  • Provide mentorship, leadership development and maintain positive employee
  • relations for a diverse workforce.
  • Build trust and respect with Flight Attendants and merit team via open channels of clear and
  • transparent communication.
  • Effectively engage and support local Employee Involvement Group (EIG).
  • Collaborate with leader to reconcile base operating plan along with base resource
  • allocation for staffing.
  • May act as a liaison at station level, cross divisional meetings representing IFS.
  • Execute full onboard Flight Attendant duties as required.
  • If not already Flight Attendant qualified, must successfully complete initial Flight
  • Attendant training and maintain qualifications.
  • Travel required.
  • Must be willing and able to work nights, weekends and holidays to support a 24/7
  • global operation.
  • Ensures safety awareness and compliance throughout workplace.
  • Develops both strategic and tactical plans that create a safety-conscious
  • environment resulting in employee safety and well-being

  What you need to succeed (minimum qualifications)

  • High school education or GED equivalent.
  • Possess strong communication skills with the ability to articulate company and
  • division initiatives to educate and motivate employees.
  • Experience collaborating and influencing others to drive change.
  • Able to prioritize multiple tasks in a fast paced, dynamic environment.
  • Proficient in use of standard Microsoft Office applications.
  • (If transferring internally) Must be performing satisfactorily in present position.

  What will give you a competitive edge (preferred qualifications)

  • Bachelor’s degree or 5+ years equivalent work experience
  • Experience in dealing with a wide variety of operational and safety situations
  • Previous experience as Field Service Manager
  • Three years of In-Flight Service or Delta experience
  • Two or more years of People Management experience

• About the company

  Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.

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