• Job Description

  Req#: 32965

  Description

  BMW of Warwick, a Penske Automotive Group dealership, is looking for an experienced BDC Supervisor to join our team and help deliver extraordinary customer experiences.

  JOIN OUR TEAM

  At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.

  Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The BDC Supervisor oversees the performance of the Call Center Representatives responsible for performing a wide range of inbound and outbound telephone and digital media activities.

  WHAT WE HAVE TO OFFER

  • Fortune 500 company, c onsistently recognized by Automotive News as among the "Best Dealerships to Work For."
  • Proudly named to Glassdoor's Best Places to Work.
  • Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
  • Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
  • Values-driven culture built on integrity, professionalism, excellence, and teamwork.

  WHAT WE ARE LOOKING FOR

  • Genuine interest in providing an exceptional customer experience.
  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong work ethic with the ability to work in a fast-paced, results-driven environment.

  WHAT YOU CAN BRING TO THE TABLE

  • Commitment: Ensure our customers have a world-class experience at every step along their ownership journey, from generating appointments to conducting follow-up surveys.
  • Excellence: Provide an unparalleled level of expertise to help customers including comprehensive knowledge of available products and services.
  • Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
  • Leadership: Ensure Call Center Representatives are motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
    

  APPLY WITH US!

  If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

  Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

  Qualifications

  Competencies
  

  • Ability to assist in effectively hiring personnel required to meet departmental and organizational goals
  • Ability to manage, including recommendations on disciplining and terminating personnel as required to meet departmental and organizational goals
  • Ability to effectively lead a team to achieve departmental and organizational goals
  • Strong organization skills and ability to multi-task
  • Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or other means of communication.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to process data and organize it for management analysis.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
  • Ability to understand and follow work rules and procedures
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to interact well with others and be a positive influence on employee morale throughout the organization

  Supervisory Responsibility

  Yes

  Work Environment/Physical Demands
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
  This position requires a good deal of walking or standing 50 percent of the time or greater will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift
  This position may involve long periods of sitting with some pushing and pulling of arm or leg controls
  This position requires the ability to climb stairs and may be required to stoop and kneel infrequently
  This position requires the ability to hear and talk
  This position is primarily located in an office environment, with heating and air conditioning but the position requires the ability to meet with customers outside and may be subject to extreme cold or heat for short periods of time.

  Position Type/Expected Hours of Work
  Work evening, weekend, and holiday work hours as required.

  Required Education and Experience
  High school diploma or the equivalent and two years related experience; equivalent combination of education and experience. Prior supervisory experience is required.

  Preferred Education and Experience
  Associate's degree (A. A.) or equivalent; or two to three years related experience and/or training; or equivalent combination of education and experience. Prior supervisory experience in a high-volume call center or BDC is preferred.

• About the company

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