• Job Description

  Req#: R11305

  Job Category:

  Clinical Support

  Work Shift/Schedule:

  12 Hr Evening - Morning

  Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

  About the Role:

  Job Summary

  Arranges patient bed assignments across the System. Under the direction of the Throughput Coordinator or the Administrative Nursing Supervisor prioritizes and appropriately places patients based on the Patient Placement by Diagnosis Location Bedding Matrix, patient care needs and isolation protocols. Maintains an accurate account of available beds, transfers and discharges occurring across the System and updates the GHA 911 bed count at designated intervals and upon request. Participates in data collection involving patient flow.
  

  Minimum Job Qualifications

  • Licensure or other certifications:

  • Educational Requirements: High School Diploma or GED

  • Minimum Experience: Minimum one (1) year customer service experience. Knowledge of medical terminology helpful.

  • Other:

  Preferred Job Qualifications

  • Preferred Licensure or other certifications:

  • Preferred Educational Requirements:

  • Preferred Experience:

  • Other:

  Job Specific and Unique Knowledge, Skills and Abilities

  • Minimum one year customer service experience. Knowledge of medical terminology helpful.

  • Must demonstrate ability to prioritize assignments and possess good organizational skills

  • Demonstrate proficiency with computers and computer software

  • Excellent problem solving skills

  • Fluency in reading, writing and speaking English

  • Must demonstrate flexibility by accepting multiple work assignments

  • Must be able to work proficiently in a stressful environment

  • Must be able to train and orient other staff members

  • Due to the nature of the work setting, the individual must be able to adjust and work efficiently in a fast-paced, stressful environment with adequate capacity to perform diverse duties

  Essential Tasks and Responsibilities

  • Facilitates the patient intake and bed placement process expeditiously.

  • Actively supports a customer service oriented environment to continually enhance customer satisfaction.

  • Be fully knowledgeable on all services provided by department including, but not limited to, STEMI, after hours call team activations, and all additional services offered by department as needed.

  • Monitor all points of entry to assign beds to ensure timely and appropriate placement of patients. Work closely with Administrative Nursing Supervisor to assist in clinical placement decisions and utilizing the Patient Placement by Diagnosis Location Bedding Matrix.

  • Identifies opportunities for enhancing customer service and improved patient placement.

  • Communicates with involved departments relating to patient transfer or need for Cath/CVOR team activation.

  • Maintains confidentiality and respects patients privacy. Performs in a manner that respects HIPPA laws.

  • Demonstrates a positive, calm, helpful, respectful, team player attitude in all situations with patients, families, Physicians and coworkers. Present a positive public relations image as caring, courteous, attentive.

  • Assists other team members to accomplish their job duties. Must demonstrate data entry/retrieval and other computer experience as necessary, and accurately completes all documentation required for all transactions.

  • Completes bed capacity report at the end of the shift and as needed or requested.

  • Participates in training and orientation of staff members to maintain staff competency and ensure knowledge is updated as more services/duties are added to department. Orients and educates new employees to the department.

  • Attends/completes mandatory education courses as required by the Hospital and/or Manager.

  • Receives calls from various hospital units that are requesting bed assignments and assigns them appropriately based on Patient Placement by Diagnosis Location Bedding Matrix.

  • Attends Code Saturation and Diversion Huddles when assigned and provides updates to the rest of the department.

  • Must have full knowledge on all transfer processes and patient movement processes for all services.

  • Performs other duties as assigned.

  Physical Demands

  • Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

  • Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

  • Vision: Moderate, Frequently 31-65% of time

  • Kneeling/Stooping/Bending: Occasionally 0-30%

  • Standing/Walking: Constantly 66-100%

  • Pushing/Pulling: Occasionally 0-30%

  • Intensity of Work: Frequently 31-65%

  • Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

  Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

  
  NGHS: Opportunities start here.

  Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

• About the company

  Northeast Georgia Health System (NGHS) is a not-for-profit community health system dedicated to improving the health and quality of life of the people of Northeast Georgia

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