• Job Description

  Req#: 541624

  Position Summary:

  Centralized Bed Registry Project Manager will oversee the testing, implementation and ongoing maintenance activities related to the overall review of quality of operations for this project. This will include providing technical support and assistance to end users and acts as a liaison between end users and the IT department and other CBH/DBH units. This is a grant funded position.

  Duties and Responsibilities:

  DBHIDS will hold each employee accountable to the following expectations which align with our mission, vision, and corporate code of conduct.

  • Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner
  • Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately service the needs of stakeholders and their families
  • Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner
  • Promote and manage diversity and acceptance within CBH and with all stakeholders by honoring and respecting their individuality, dignity and rights
  • Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs
  • Actively participate in required meetings and complete all mandatory training Maintain high levels of advocacy and confidentiality to ensure the success of CBH and our mission.

  Skills Required:

  • Program management experience and ability to positively embrace change and be a change agent.
  • Ability to apply independent thoughts, connect the dots, and gather information to solve problems.
  • Success in working effectively across departments and different levels of management to achieve positive business results.
  • Experience driving change in a customer-facing business environment.
  • Superior communication (both written and verbal) and organizational skills.
  • Thrive in a fast-paced, unstructured environment with changing priorities.
  • Highly motivated and self-directed.
  • Familiarity with behavioral health.
  • Strong problem-solving capabilities.
  • Ability to interact effectively with a diverse range of internal and external stakeholders.
  • Ability to manage multiple projects simultaneously.
  • Highly organized, detail oriented, and dependable individual.
  • Proficient with Windows-based PC systems and Microsoft Office, Smartsheet and other

  Education and Experience:

  • Preferred Master’s but not required, bachelor’s degree in public health, Social Work, or related field
  • 2 years of experience in designing, building, and implementing business solutions using information technology
  • 2 years of experience in business analysis
  • 2 years of healthcare or clinical and quality background
  • Project management experience
  • Experience with the behavioral health network
  • This position requires the ability to travel, including overnight travel, as needed.

  Essential Functions:

  • Serve as Centralized Bed Registry Manager/Administrator
  • Primary skillset: project management, ability to utilize previous experience that can include experience working with providers, can provide light technical support ie. with user logins and liaising with IT, and point of contact with the vendor
  • Ability to learn and understand the intersections of a variety of business systems used in the system and how to navigate the implementation of this system efficiently and effectively
  • Responsible for managing timelines, workplans, and generating reports to meet goals, and leading Bed registry within the constraints of business requirements and needs. Responsible for managing cross system workgroups and provider focus groups
  • Responsible for providing technical support and troubleshooting via telephone, in person or remotely to users to bring their application issues to resolution.
  • Lead efforts to maximize business application system benefits with a customer-centric focus.
  • Communicate and collaborate with subject matter experts (SME) to develop provider training materials.
  • Works with SME's and cross-departments to ensure accuracy, and quality of provider portal content.
  • Oversee the roll-out of functionality accounting for best practices for portal usage and performance.
  • Set key performance indicators ( KPIs) with the roadmap for end user adoption as new applications and/or functions are introduced.
  • Maintains up to date knowledge of trends and advances of best practices, technologies, and techniques for business applications.
  • Assumes responsibility for new and ongoing maintenance of all business content and ensures optimum operating performance.
  • Ensures consistent style, formatting, and branding of provider portal content.
  • Meet deadlines as defined by the project plans.
  • Assist in the provider portal requirement gathering process, driving alignment on requirements and functionality.
  • Ensure in scope deployments are completed timely and per regulatory requirements.
  • Establish and maintain positive relationships with the end users.
  • Demonstrate the use of critical thinking skills with the ability to prioritize needs rapidly.
  • Makes recommendations on future improvements to content management and workflow processes to improve user experience.
  • Perform other support activities and duties as assigned.

  Equal Opportunity Employment:

  PMHCC, INC. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

  Americans with Disabilities Act:

  Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

• About the company

  PMHCC, The Philadelphia Mental Health Care Corporation

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