Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Remote work flexibility
- Chance to make a positive impact on patient experience and community health
- Consistent and quality customer service focus with a friendly atmosphere

What to Expect (Job Responsibilities):
- Manage incoming calls, triaging and coordinating appointments for patients
- Document patient encounters and maintain accurate records in the EHR system
- Assist patients with scheduling, insurance verification, and payment processing
- Communicate effectively with patients, providers, and pharmacies regarding care and medication
- Uphold the principles of communication, teamwork, empowerment, quality of care, and friendliness

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 2 years of experience in a call center, front desk, or clinic coordinator role in an outpatient healthcare setting
- Strong customer service experience with excellent verbal communication skills
- Proven ability to multitask and solve problems effectively
- Experience in a behavioral health setting preferred

How to Stand Out (Preferred Qualifications):
- Experience with electronic appointment scheduling
- CNA license preferred
- Previous healthcare experience in medical or behavioral health settings

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