• Job Description

  Req#: 13849
  Behavioral Health Clinical Specialist (RN or LPN)- Remote
  
  Overview:
  
  Join our growing team as a Behavioral Health Clinical Specialist and experience a rewarding career with our employer. We are committed to providing the best patient experience and strive to improve the health status of our communities. As a member of our team, you will have the opportunity to make a difference in rural areas by delivering excellent patient care, education, and accessibility. We offer competitive compensation and benefits, as well as a supportive and encouraging work environment. Join us and be part of our mission to provide quality care in a friendly and empowering atmosphere.
  
  Responsibilities:
  
  - Assist the Care Coordinator and Behavioral Health Call Center in providing quality customer service to both internal staff and external patients
  - Serve as a resource for patient questions, concerns, and case management
  - Communicate with providers about patient or medication concerns
  - Communicate with the pharmacy to verify prescriptions or call in refills
  - Complete prior authorization forms and school medication forms
  - Assist with patient letters and provide information to clinics referring to behavioral health services
  - Assist with referrals to other specialties and communicate with insurance if needed
  - Investigate services to meet patient needs in local areas
  - Assist with crisis management and communicate with providers if hospitalization is needed
  - Ensure patients are scheduled for follow-up after hospitalization and address non-compliance
  - Assist with increasing compliance with visits and obtaining medication
  - Keep up with patient time spent for care coordination for billing and staffing purposes
  - Assist the call center specialists with scheduling of intake and follow-up appointments
  - Assist patients with online registration and check-in
  - Verify insurance for eligibility for behavioral health services
  - Input patient insurance information in the system
  - Create patient charts in the prescription system
  - Fax necessary information from the electronic health record system
  - Obtain and scan required documents into the electronic health record system
  - Update patient information and print profiles, schedules, and recall lists
  - Place patients on the recall list and attach appointments
  - Respond appropriately to agitated patients and review schedules for accuracy
  - Fill appointment opportunities and maintain compliance with company standards
  - Promote and maintain a respectful culture of employee, employer, and business confidentiality
  
  Experience Requirements and Preferences:
  
  Education:
  
  - Degree as a Licensed Practicing Nurse (LPN) or Licensed Registered Nurse (RN)
  
  Experience:
  
  - At least 1 year of healthcare experience required
  - At least 1 year of experience as a front desk, clinic coordinator, or medical assistant in a medical office required
  - Experience in a behavioral health setting preferred
  - Electronic appointment scheduling experience preferred
  - Strong customer service experience
  - Excellent verbal communication skills
  - Proven ability to multi-task
  - Problem-solving and critical thinking skills a plus
  
  Additional Information:
  
  The employer is an equal opportunity employer and welcomes job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information, or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws.
  
  Mississippi Residents Only:
  In Mississippi, the employer requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that the employer notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for "the presence of drugs [or alcohol] in their metabolites." Miss. Code. Ann. § 71-7-3(5).

• About the company

  COVID-19: Active symptoms, and Antibody Procedures and Testing | Clinic Locations

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