• Job Description

  Req#: 113125

  Job Details

  Job Location: Knoxville, TN

  Position Type: Full Time

  Salary Range: Undisclosed

  Description

  Join Our Growing HR Team

  Functional Pathways is looking for a detail-oriented, service-driven Benefits Administrator to support our dynamic, multi-entity organization. In this role, you'll oversee employee benefit programs across Functional Pathways, supporting over 3,000 employees in 30+ states.

  You’ll play a key role in administering benefit plans, ensuring compliance, supporting employees, and optimizing our HR systems—primarily through Paycom.

  Key Responsibilities

  Benefits Administration & Employee Support

  • Administer and maintain benefit plans in Paycom (medical, dental, vision, life, disability, HSA, FSA, commuter, voluntary).

  • Serve as the primary contact for employee benefit inquiries via phone, email, and our internal Ask Here support system.

  • Manage benefit eligibility, FT/PT/PRN status transitions, and approve benefit-related personnel action forms (PAFs).

  • Coordinate COBRA notifications and processes with Paycom; communicate changes with employees.

  Compliance & System Processes

  • Support Affordable Care Act (ACA) tracking, coding, and reporting across all entities.

  • Coordinate leave workflows (FMLA, LOA, etc.) with OneDigital and ensure benefit updates are accurately reflected in payroll systems.

  • Run monthly audits in Excel, using VLOOKUP/XLOOKUP and pivot tables to track benefit arrears and discrepancies.

  Enrollment & Collaboration

  • Lead Open Enrollment setup, testing, employee communications, and execution.

  • Collaborate with Payroll, Accounting, brokers, and vendors to resolve benefit-related issues.

  What You Bring

  • 3+ years of direct experience in benefits administration.

  • Experience working with multi-state, high-volume employee populations.

  • Proficiency in HRIS platforms; Paycom experience preferred.

  • Advanced Excel skills, including VLOOKUP/XLOOKUP and pivot tables.

  • Familiarity with ACA, COBRA, FMLA, and leave of absence workflows.

  • Strong customer service skills and a solution-oriented mindset.

  • Bachelor’s degree in HR, Business, or related field preferred.

  • HR certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, CBP, or CEBS are a plus.

  Qualifications

  
  

  Education and Licensure:

  Required:

  • Minimum 3 years of direct benefits administration experience required.

  Preferred:

  • Bachelor’s degree in Human Resources, Business Administration or related field
  • One or more of the following certifications:

  • SHRM-CP or SHRM-SCP (Society for Human Resource Management)
  • PHR or SPHR (HR Certification Institute)
  • CBP (Certified Benefits Professional – WorldatWork)
  • CEBS (Certified Employee Benefit Specialist – IFEBP)

  Knowledge and Skills:

  • Experience managing benefits for multi-state, high-volume employee populations required.
  • HRIS system experience required; Paycom experience preferred.
  • Proficient in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, and auditing techniques.
  • Knowledge of ACA, COBRA, FMLA, and LOA coordination strongly preferred.
  • Strong problem-solving skills and ability to work independently with minimal supervision.
  • Healthcare industry experience and professional certifications (PHR, SHRM-CP, CBP) preferred but not required.

• About the company

Notice