Employer:

Join our amazing team and be part of a company that is dedicated to making Arizona stronger. As an employee, you will have the opportunity to help Arizonans reach their full potential through temporary assistance for those in need and care for the vulnerable. With a focus on service, community, and teamwork, we are committed to creating a stronger Arizona for all.

Job Summary:

- The Benefits and Eligibility Specialist position is responsible for reviewing applications for public assistance programs and determining eligibility.
- Conduct interactive interviews and gather facts to verify application information.
- Communicate effectively with applicants and recipients to address concerns and provide assistance.
- Explain program rules and policies to claimants, representatives, and other stakeholders.
- Work remotely within Arizona based on department's business needs and performance measures.

Job Duties:

- Initiate and process applications through automated systems.
- Interact with clients to provide information and assist with application completion.
- Monitor ongoing eligibility and take appropriate actions on changes.
- Attend staff meetings, trainings, and orientations.
- Respond to client questions and complaints.

Knowledge, Skills & Abilities (KSAs):

- Knowledge of federal and state laws, regulations, and policies governing eligibility for public assistance programs.
- Understanding of effective customer service principles and practices.
- Proficiency in using computers and software programs for research and documentation.
- Strong written and verbal communication skills.
- Excellent time management, organization, and problem-solving abilities.

Selective Preferences:

- High school diploma or GED.
- One year of experience performing eligibility reviews or customer service experience.

Additional Information:

- All newly hired employees must complete the Electronic Employment Eligibility Verification Program (E-Verify).
- Background and reference checks are required.
- Valid driver's license may be necessary for certain positions.
- Comprehensive benefits package including medical, dental, life, and disability insurance.
- Retirement and deferred compensation plans available.
- Flexible schedules for work-life balance.
- Remote work option available based on business needs and performance.
- Equal Opportunity/Reasonable Accommodation Employer. Requests for accommodations should be made in advance.