• Job Description

  Req#: 8566

  Description

  Symetra has an exciting opportunity to join our team as a Benefits Claims Coordinator!

  About the role

  As a Benefits Claims Coordinator, you will be responsible for data entry and analysis across various areas within the Stop Loss Claims Department. In this role you will support Account Managers, Stop Loss Examiners, Medical Risk Consultants, and Aggregate Examiners. In addition, accurate claim entries support the stop loss business partners who review the monthly stop loss reserves. The Claims Coordinator reviews data received via the benefits email account and prioritizes it for entry according to departmental guidelines.

  What you will do

  • Review, determine, and enter claim requests from multiple administrators, potential claim notices, and aggregate reports within the claims system, adhering to department turnaround goals from multiple administrators, brokers, and account managers
  • Review policy terms and administrators to ensure correct data is received; update handling process accordingly in journal notes
  • Collaborate with Examiners and Account Managers to determine reporting types, delivery frequency, and how claim information will be sent to the coordinator team
  • Review and identify various document types received, including stop loss claims, high-dollar claim notices, aggregate reports, and claims
  • Prioritize documents based on department turnaround goals and individual needs
  • Create and maintain an organized electronic filing system
  • Convert and format text files into accessible reports for stop loss examiners and medical risk consultants
  • Manager multiple secure sites with passwords, monitor for new policies, and ensure consistent access for monthly reporting
  • Communicate with Account Managers and Stop Loss Examiners to ensure essential data for year-end reconciliations is recieved
  • Prepare and review the daily check log for the benefits division
  • Investigate potential issues in the check log and print explanations of reimbursements for the stop loss department
  • Research returned (voided) and refund checks
  • Review stale-dated check investigations, including correspondence to policy holders
  • Update and manage the Stale Date check log to ensure no outstanding balances remain with Symetra
  • Work on special assignments and perform other related support duties as requested

  Why Work at Symetra

  Here’s what some of our employees have to say about why they work at Symetra:

  “I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. “Megan H. - Deputy Chief Compliance Officer

  “Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst

  What we offer you

  We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

  • Flexible full-time or hybrid telecommuting arrangements
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
  • Paid time away including vacation and sick time, flex days and ten paid holidays
  • Give back to your community and double your impact through our company matching
  • Want more details? Check out our Symetra Benefits Overview

  Compensation

  Hourly Range: $22.00 – $29.98 plus eligibility for annual bonus program

  Qualifications

  Your experience and skills

  • High School Diploma or equivalent required; college degree preferred
  • Three to five years’ experience in an office setting with related experience, including administrative and/or customer service
  • Background in reinsurance or first-dollar medical claim experience preferred
  • Proficiency in Microsoft Office Suite, especially Excel
  • Strong data entry and computer skills
  • Excellent communication skills
  • Able to exercise judgment
  • Strong attention to detail and organization skills
  • Reliable and dependable team player
  • High level of follow up and responsiveness
  • Customer service oriented
  • Continuous learner with a desire to grow

  We empower inclusion

  At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

  We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

  In a complex industry, we strive for clarity.

  Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry. For more information about our careers visit www.symetra.com/careers .

  Work Authorization

  Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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• About the company

  Symetra is a United States-based family of companies providing retirement plans, employee benefits, annuities and life insurance through independent distributors nationwide.

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