• Job Description

  Req#: 411026

  Responsibilities

  About the company
  Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.
  Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
  Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

  Bring your flavor

  Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

  What you will be doing

  Provide escalated customer service calls for all associates calling into the Albertsons Experience Center/Benefit Service Center. Able to manage high volume of inbound calls in a courteous and timely manner. Ability to identify differences scenarios and apply appropriate resolution based on associate issue(s). Ability to accurately document all calls and inquiries in an associate’s record. Provide assistance with benefit administration of group benefits programs (group health, dental, vision, life insurance, Health Savings Accounts and flexible spending plans on a daily basis. Escalate all issues that are not able to be resolved on the call to the Benefit Administrator. Handle enrollments, qualifying life event changes, beneficiary updates, and update associate record when applicable.
  Main responsibilities
  • Manage general inquiries and complaints via email, telephonically, and/or online ticketing system.
  • Maintains the confidentiality of all matters related to payroll, benefits and employee compensation.
  • Answers employee questions regarding the company’s benefit plans, and provides additional requested information to company employees
  • Advise and inform employees of the details of the company's benefit programs.
  • Resolve benefit-related issues and respond to queries and requests in a timely manner.
  • Offer high quality and exceptional level of customer service by going above and beyond expectations and ensure follow up with associates when appropriate.
  • Ability to stay calm in stressful situations
  • Attention to detail.
  What we are searching for
  • High school diploma (or equivalent) required.
  • Associates degree in human resources, business, or a related field preferred.
  • 2 years of experience as a customer service agent in the healthcare arena or in a similar role.
  • Working knowledge of relevant policies and regulations.
  • Experience with Oracle a plus
  • Strong verbal and written communication skills required with the ability to successfully interact with different levels of the organization while functioning as a team player.
  • Professional, articulate and able to use good independent judgement and discretion.
  • Strong communication and interpersonal skills.
  • Strong analytical capabilities.
  • Attention to detail.

  What is it like at Albertsons?
  Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
  #LI-RC4

• About the company

  Albertsons Companies, Inc. With 2,252 stores as of the first quarter of fiscal year 2021 and 270,000 employees as of fiscal year 2020, the company is the second-largest supermarket chain in North America after Kroger, which has 2,750 stores.

Notice