• Job Description

  Req#: 202302193

  About Willis Towers Watson

  Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients.
  While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth.
  Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical intersections of our clients’ organizations. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.
  

  Principal Duties/Responsibilities

  • Requires in-depth knowledge of Benefits Engine technology platform (or similar internal administration tool) related to implementation and setup of processes
  • Work with local health & benefits client teams to implement new processes within Benefits Engine technology platform. Specific duties will include:
    • Creation and maintenance of client records
    • Initiate and conduct internal team calls/meetings to kick-off new engagements and discuss the project plan, steps, timing and roles
    • Attend necessary meetings/calls on Benefits Engine and be able to roll out local teams for updates
    • Work with the local teams on possible improvements in the tool
    • Support projects where Benefits Engine will be involved and provide input regarding the tool
    • Provide reports related to Benefits Engine and Case Management tool as needed
  • Contribute to improving the tools and processes and providing solutions to meet the country and process teams’ and operational efficiency needs
  • Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements
  • Ensure all documentation and deliverables are securely managed and saved on appropriate internal client sites (e.g., SharePoint, shared drives, TCT)
  • Build and maintain good relationships with WTW Local Teams with whom you are working with
  • Manage priorities, escalations, and provide timely resolutions
  • Ensure timely response and communications to team requests
  • Ensure efficient delivery of implementations by following project plans and leveraging best practice tools and templates
  • Assist with ongoing operational improvements of the process and tools

  Work Expectations

  • Strong ability to work within tight deadlines and to balance time and effort across multiple,
    simultaneous projects that may involve different procedures and project team members
  • Very comfortable to work with various individuals from different cultures, time zones, and seniority
    levels
  • Provable strong abilities to self-manage and organize for work efficiency and effectiveness
    Work involves handling sensitive issues and confidential information requiring discretion on the
    employee's part.

  Qualifications

  Preferred Qualification, Skills, Knowledge, Experience

  • Preferred Proficiency in MS Excel and PowerPoint
  • Experience in setting up Pilot projects
  • Preferred US Employee Benefits knowledge
  • Creating Test scripts for Testing new developments/enhancements
  • 0-2 years of experience working in professional services
  • Well organized and detail oriented; ability to manage multiple projects with competing deadlines.
  • Strong client service orientation and ability to respond to all communications effectively and in a timely manner.
  • Strong written, verbal communication and presentation skills
  • Self-starter attitude and ability to work independently and as part of a team
  • Strong analytical, creative, and integrative skills
  • Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate.
  • Experience in managing multiple stakeholders and working across geographic boundaries.
  • Ability to work in a team as well as independently.
  • Effective collaboration and problem-solving skills
  • Ability to collect, organize, synthesize data and summarize findings
  • Ability to accept, direct, and perform responsibilities and work assigned as a project team member in support of the technology operating model
    
    

• About the company

  Willis Towers Watson Public Limited Company is an Anglo-American, Irish domiciled global multinational risk management, insurance brokerage and advisory company.

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