Schedule: Monday - Friday 8:00am - 4:45pm

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Submit your application to us today and let us be the First Choice for your new career journey!

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 284,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $20.50 - $22.50 per hour, depending on work experience

Benefits:

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES:

Assist with the administration of all benefit programs, including new employee enrollment and annual open enrollment. Track individual employee enrollment or declination decision for each benefit program offered. Ensure all required documents are received and filed in employee file.

Answer employee inquiries regarding benefit programs. Assist employees (and covered family members) to resolve claim issues, requesting new identification cards, etc.

Assist in resolution of administrative problems with carrier representatives. Escalate unresolved and/or complicated issues to management and broker as needed.

Assist in resolution of issues related to HRIS in processing of benefits.

Ensure the accuracy of all benefit enrollments in the HRIS to provide vendors with accurate eligibility information.

Conduct benefits meetings, including during new hire orientation to educate employees on available benefits.

Assist with arranging employee benefit events, including health fairs, shot clinics and retirement education meetings.

HR Liaison for employee Wellness Committee to develop and promote campaigns and schedule wellness events to promote a healthy lifestyle and/or participation in fitness and wellness programs.

Reconcile monthly billing for all benefit programs, ensure accuracy of billing, investigate, and resolve discrepancies. Process payments to benefits vendors.

Balance general ledger accounts related to Human Resources and benefits monthly.

Maintain monthly benefit reports and assist in the preparation of spreadsheets for Human Resources, as requested.

Process COBRA events through the Credit Union’s third-party administrator.

Process benefits terminations. Prepare benefits termination letter and applicable documents, and ensure employees are terminated in HRIS and benefit provider databases.

Perform quality checks of benefits-related data. Ensure accurate record keeping and compliance with all state and federal regulations.

Review monthly 1095 C reporting information.

Asist with researching and making recommendations for new benefits products based on current trends and employee feedback.

Assist with the implementation of new vendors and/or benefits offerings.

Create monthly educational piece for HR newsletter.

Maintain up-to-date instruction manuals and template letters/e-mails for this position.

Prepare reports using third-party reporting programs, including reports for other departments, as requested.

Assist in maintaining benefits documentation in the Human Resources electronic filing system.

Cross train to back up processing of bi-weekly payroll.

Assist employees and management team members with general HR questions, issues, or needs.

Follow all Credit Union policies, procedures, and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS:

Education/Experience – Associates Degree in Human Resources or Business from an accredited college or university preferred or equivalent combination of education and experience. Two or more years of benefit administration/timekeeping and payroll processing experience with a mid-sized company. Familiarity with relevant laws such as ACA, COBRA, ERISA.

Qualifications and Requirements – Individual must possess the knowledge, skills and ability required to execute the essential functions in a satisfactory manner.

Language – Ability to read and interpret documents such as operating instructions, and policies and procedures. Ability to write correspondence and use proper grammar, punctuation, and spelling. Ability to speak effectively before groups.

Mathematical – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning – Ability to use sound reasoning in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess analytical and problem-solving skills using independent judgment.

Computer – Ability to operate related computer applications including Word, Excel and email. Proficient typing skills. Ability to operate other business equipment including adding machine, copier, and telephone.

Certificates and Licenses – Certified Employee Benefits Specialist (CEBS), SHRM - CP, Professional in Human Resources (PHR) or Certified Payroll Professional (CPP) certification preferred. Valid driver’s license required.

Qualifications

Education

Required

High School

Preferred

Associates

Licenses & Certifications

Preferred

SHRM - CP

PHR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.