• Job Description

  Req#: RQ4007793
  Site: The General Hospital Corporation

  
  

  Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

  
  

  
  

  Job Summary

  General Summary/Overview:
  
  A Community Health Worker (CHW) is a trusted member of the community who helps patients’ better access and coordinate their health care. CHWs have the skills and experience to understand what patients are going through and help them get through difficult times. CHWs are people who come from the communities they serve. CHWs act as caring neighbors to help patients address the social and medical problems that lead to poor health.
  
  This position will support a new pilot program between Mass General Brigham and Walgreens Pharmacy. The MGB-Walgreens partnership aims to provide access to care in the community in which the patient resides, regardless of PCP system affiliation and/or insurance status. The partnership includes three clinical care locations within three (3) Walgreens sites; Lynn, Revere, and Roxbury. Our goal is to bridge care between those in the community and the PCP office for those who have encountered problems with access, for whatever reason. The three (3) clinic locations will be staffed with a provider (Nurse Practitioner/Resident/Doctor), Walgreens Pharmacist, and a community health worker. This team can help to address all aspects of a community member’s care.
  
  
  
  Bulfinch Temporary Service, an affiliate of Mass General Brigham, is committed to supporting patient care, research, instructing, and service to the community. We place extraordinary value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

  
  

  Qualifications

  Principal Duties and Responsibilities:

  Patient Engagement and Assessment

  • Provide community health work services including access to benefits and appropriate programs for patients in need.
  • Support community resource finding related to SDOH needs, including food, housing, transportation, and other areas as needed.
  • Work with patients and providers to set goals for patient care and motivate patients to meet their health goals.
  • Work with the patient to identify and help to address barriers to care.
  • Provide culturally sensitive services to patients from different cultures.
  • Help the patient to put systems in place in their environment to assist with the management of their care.

  On-Site Operations

  • Spread awareness and offerings to prospective and current patients of MGB by engaging with the community in a retail setting.
  • Coordinate with the provider and Walgreens staff to set up equipment and materials at the start of clinic hours and to close out each shift.
  • Troubleshoot operations and equipment with Walgreens staff when necessary.
  • Adapt to changes in store layout and/or clinic structure and maintain quality of care.
  • Communicate with the Operations Manager and/or Medical Director when stock is low for materials and equipment.
  • Provide feedback and offer solutions to operational workflow issues as arise.
  • Be nimble and flexible to navigate isolated circumstances. Must be able to deal with ambiguity.

  System Navigation, Health Coaching and Care Coordination

  • Help to address any logistic barriers, scheduling complications, childcare needs, etc., that would prevent a patient from returning to the clinic for follow-up care.
  • Assist patients in organizing their records, making follow-up appointments, and filling their prescriptions.
  • Help patients develop their plans for getting to various appointments for screening and diagnostic tests, and treatment services.
  • Provide education on specialty, imaging, or other appointments when needed for added support and advocacy.
  • Follow up on key aspects of the patient’s care to assess the in-home barriers to compliance and engage patients in addressing their barriers.

  Collaboration and Documentation

  • Maintain regular communication with the patient’s providers through clinical messages in the electronic health record, emails, phone calls, and case review meetings.
  • Document each patient encounter in detail. Track benchmarks of progress in care – including short-term goal completion along the way.
  • Work with providers to reinforce health education messages – the importance of follow-up care, medication adherence, routines of self-care, etc.
  • Refer to internal or external care management services when other issues are identified (i.e. food insecurity, domestic violence, etc.)
  • Help patients fill out applications for community services such as Medical Assistance and SNAP (Supplemental Nutrition Assistance Program).
  • Provide advocacy, patient education, and support in accessing community-based and hospital-based programs.
  • Enter notes of intervention into the appropriate electronic health record.
  • Work with medical interpreters to reach patients of other languages.
  • Produce mid-year and end-of-the-year reports on program activities compiling data from databases and writing up case examples.

  
  

  Additional Job Details (if applicable)

  Qualifications:

  • Preferred: prior experience as a community health worker, health coach, or outreach worker desired
  • Required: High School Diploma or GED
  • Candidate must be a local community resident with good knowledge of the resources available within the community
  • A combination of education and experience may be substituted for requirements

  Skills/Abilities/Competencies:

  • Ability to perform client and community assessments; including, but not limited to: Social Determinants of Health screenings.
  • Effective verbal, written, and technical communication skills. Ability to apply culturally based communication and care.
  • Ability to carry out written and oral instructions.
  • Ability to exercise appropriate judgement in the application of professional services.
  • Ability to provide support, advocate for and coordinate care for clients.
  • Ability to apply Public Health concepts and approaches.
  • Self-motivated and possesses the ability to work both independently and as a team member in multicultural settings.
  • Solid knowledge of the core competencies for SHWs, as identified by the Massachusetts Department of Public Health
  • Knowledge of outreach methods and strategies
  • Knowledge of special topics in community health

  
  

  Remote Type

  Onsite

  
  

  Work Location

  399 Revolution Drive

  
  

  Scheduled Weekly Hours

  0

  
  

  Employee Type

  Temporary

  
  

  Work Shift

  Day (United States of America)

  
  
  

  Pay Range

  $17.36 - $23.80/Hourly

  
  

  Grade

  2

  
  

  At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

  
  

  EEO Statement:

  The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  
  

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• About the company

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