• Job Description

  Req#: U0053-25-0025?language=en&page=52&sort=publicationDateDesc

  Job summary

  Burmantoff Harehills and Richmond Hill Primary Care Network (BHR PCN) are looking at prioritising support for target groups experiencing poorer than average health, access, experience and/or health outcomes. This role will support the PCN objectives to address the wider determinants of health which plays a key role in reducing health inequalities.

  Main duties of the job

  The purpose of the role holder is to target and support patients with mental health conditions, to access services and to attend Collaborative Care and Support Planning appointments. This approach will support patients self-care and self management, as a coaching approach to an annual review. The principles of Collaborative Care and Support Planning are:

  This exciting role with see the HCA actively contribute to a patients health and wellbeing through the delivery of holistic care, a whole-person approach which considers, and equally values, physical, psychological, public health needs, social economic, spiritual and other factors in the assessing, planning and delivery of care. Providing all relevant competencies (to be developed in line with the requirements of the service) have been achieved, she/he/they will have delegated responsibility for a pre-agreed caseload under the supervision of a nominated clinician within the PCN multidisciplinary

  About us

  The post holder must own their own vehicle as moving to different general practices and home visits will also be an expectation.

  Details

  Date posted

  28 May 2025

  Pay scheme

  Other

  Salary

  £20,330 to £22,549 a year increase dependant on post probation period

  Contract

  Fixed term

  Duration

  9 months

  Working pattern

  Full-time

  Reference number

  U0053-25-0025

  Job locations

  Hosted employer's address

  1st Floor Park Edge Practice

  Leeds

  West Yorkshire

  LS14 1HX

  
  

  Job description

  Job responsibilities

  Responsibilities

  Collaborative care and support planning reviews for patient population

  Engaging patients in the population group to attend and participate in Collaborative care and support planning reviews

  Working differently with patient to participate and access services that have mental health conditions that impact of living with a long-term condition. Building capacity to reach morepatientseven when resources are stretched.

  Contactpatientson their preferred channel for maximum engagement, through Email, phoning or SMS.Make it easier forpatients to accessinformation about their health.

  The involvement of individualpatientsin their owncare; The involvement of users and carers in personalised care planning when appropriate.

  Scheduling patient appointments or other procedures

  Assist in and perform routine tasks related to patient care as directed Standardised Operational Procedures for Collaborative care and support planning reviews

  Maintain and clean equipment used by the nurses and GPs according to the practice Infection Control Policy

  Recording heights, weights, blood pressure and other measurements of patients as required

  Obtaining specimens e.g. urine, testing, as instructed and completing appropriate laboratory forms

  Carry out phlebotomy duties and prepare blood samples and forms for transporting to the appropriate laboratory

  Carry out ECGs

  Maintain accurate records, utilising IN & T where appropriate, ensuring the senior nurse on duty is advised of potential problems or errors within the range of assigned tasks

  Ensuring records are available and complete prior to patient appointment

  Ensuring documents, forms and consents are completed prior to and after treatments

  Co-ordinating appointments and follow-up appointments

  Sign posting and navigation patients to appropriate support services via care coordination hub

  Preparation of treatment plan and explanation of treatment plans to patients, and dealing with patient questions

  Following up patient decisions on treatments where these are not initially taken up

  Providing lifestyle advice to patients, making any necessary referrals within the practice

  Participating in the administrative and professional responsibilities of the practice team

  Ensuring accurate and legible notes of all consultations and treatments are recorded in patients notes

  Ensuring accurate completion of all necessary documentation associated with patient health care and registration with the practice

  Attending and participating in PCN meetings as required

  Ordering and display of Health Promotion materials

  Skills

  High degree of organisation and effective time management

  Effective and professional communication skills

  Customer or patient service experience in a medical or dental environment

  IT competencies, including database use, Word and Excel, with some project management skills and a knowledge of clinical software packages

  In-depth knowledge of dental or medical practices, treatments, procedures and plans

  Committed to patient care and able to empathise with a wide variety of patients

  General

  The role holder will be expected to assist clinical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

  A uniform and name badge must be worn at all times, which will be supplied by the PCN.

  The role holder will act as a focal point of communication between patients, and other clinical and non-clinical members of the practice.

  Special requirements for the post

  An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests while adhering to practice limitations

  An understanding and acceptance of own capabilities and awareness of own limitations

  Ability to work without direct supervision and determine own workload priorities

  Basic keyboard and computer skills

  Flexibility of working hours

  Excellent communication skills

  Own vehicle as moving to different general practices and home visits will also be an expectation.

  Confidentiality:

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & safety:

  The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control, as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include but will not be limited to:

  Using personal security systems within the workplace according to practice guidelines

  Awareness of national standards of infection control and cleanliness and regulatory/contractual/professional requirements, and good practice guidelines

  Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

  Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff

  Responsible for hand hygiene across the practice

  Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

  Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

  Making effective use of training to update knowledge and skills, and initiating and managing the training of others across the full range of infection control and patient processes

  Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

  Safe management of sharps procedures, including training, use, storage and disposal

  Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial/corrective action where needed or escalation to responsible management

  Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general/patient areas generally clean and sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

  Undertaking periodic infection control training (minimum twice annually)

  Routine management of own team / team areas, and maintenance of work space standards

  Waste management, including collection, handling, segregation, container management, storage and collection

  Spillage control procedures, management and training

  Decontamination control procedures, management and training, and equipment maintenance

  Maintenance of sterile environments

  Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/professional development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

  Taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work

  Job description

  Job responsibilities

  Responsibilities

  Collaborative care and support planning reviews for patient population

  Engaging patients in the population group to attend and participate in Collaborative care and support planning reviews

  Working differently with patient to participate and access services that have mental health conditions that impact of living with a long-term condition. Building capacity to reach morepatientseven when resources are stretched.

  Contactpatientson their preferred channel for maximum engagement, through Email, phoning or SMS.Make it easier forpatients to accessinformation about their health.

  The involvement of individualpatientsin their owncare; The involvement of users and carers in personalised care planning when appropriate.

  Scheduling patient appointments or other procedures

  Assist in and perform routine tasks related to patient care as directed Standardised Operational Procedures for Collaborative care and support planning reviews

  Maintain and clean equipment used by the nurses and GPs according to the practice Infection Control Policy

  Recording heights, weights, blood pressure and other measurements of patients as required

  Obtaining specimens e.g. urine, testing, as instructed and completing appropriate laboratory forms

  Carry out phlebotomy duties and prepare blood samples and forms for transporting to the appropriate laboratory

  Carry out ECGs

  Maintain accurate records, utilising IN & T where appropriate, ensuring the senior nurse on duty is advised of potential problems or errors within the range of assigned tasks

  Ensuring records are available and complete prior to patient appointment

  Ensuring documents, forms and consents are completed prior to and after treatments

  Co-ordinating appointments and follow-up appointments

  Sign posting and navigation patients to appropriate support services via care coordination hub

  Preparation of treatment plan and explanation of treatment plans to patients, and dealing with patient questions

  Following up patient decisions on treatments where these are not initially taken up

  Providing lifestyle advice to patients, making any necessary referrals within the practice

  Participating in the administrative and professional responsibilities of the practice team

  Ensuring accurate and legible notes of all consultations and treatments are recorded in patients notes

  Ensuring accurate completion of all necessary documentation associated with patient health care and registration with the practice

  Attending and participating in PCN meetings as required

  Ordering and display of Health Promotion materials

  Skills

  High degree of organisation and effective time management

  Effective and professional communication skills

  Customer or patient service experience in a medical or dental environment

  IT competencies, including database use, Word and Excel, with some project management skills and a knowledge of clinical software packages

  In-depth knowledge of dental or medical practices, treatments, procedures and plans

  Committed to patient care and able to empathise with a wide variety of patients

  General

  The role holder will be expected to assist clinical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

  A uniform and name badge must be worn at all times, which will be supplied by the PCN.

  The role holder will act as a focal point of communication between patients, and other clinical and non-clinical members of the practice.

  Special requirements for the post

  An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests while adhering to practice limitations

  An understanding and acceptance of own capabilities and awareness of own limitations

  Ability to work without direct supervision and determine own workload priorities

  Basic keyboard and computer skills

  Flexibility of working hours

  Excellent communication skills

  Own vehicle as moving to different general practices and home visits will also be an expectation.

  Confidentiality:

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & safety:

  The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control, as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include but will not be limited to:

  Using personal security systems within the workplace according to practice guidelines

  Awareness of national standards of infection control and cleanliness and regulatory/contractual/professional requirements, and good practice guidelines

  Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

  Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff

  Responsible for hand hygiene across the practice

  Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

  Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

  Making effective use of training to update knowledge and skills, and initiating and managing the training of others across the full range of infection control and patient processes

  Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

  Safe management of sharps procedures, including training, use, storage and disposal

  Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial/corrective action where needed or escalation to responsible management

  Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general/patient areas generally clean and sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

  Undertaking periodic infection control training (minimum twice annually)

  Routine management of own team / team areas, and maintenance of work space standards

  Waste management, including collection, handling, segregation, container management, storage and collection

  Spillage control procedures, management and training

  Decontamination control procedures, management and training, and equipment maintenance

  Maintenance of sterile environments

  Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/professional development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

  Taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work

  Person Specification

  Qualifications

  Essential

  • Relevant qualification
  • Good standard of general education

  Experience

  Essential

  • Experience of working in a primary care environment

  Desirable

  • Experience of working with the general public
  • Experience of working in a healthcare setting

  Clinical Knowledge & Skills

  Essential

  • Venepuncture
  • NHS Health check
  • New patients health check
  • ECG
  • Facilitate routine BP monitoring
  • Facilitate 24-hour BP monitoring
  • Smoking cessation
  • Ability to record accurate clinical notes

  Desirable

  • Spirometry and reversibility
  • Wound care and dressings
  • Vitamin B12 injections
  • Pneumonia Shingles vaccinations
  • Flu vaccinations
  • Doppler

  Other requirements

  Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service DBS check
  • Occupational Health Clearance
  • Own their own vehicle as home visits are expected

  Skills

  Essential

  • Excellent communication skills written and oral
  • Strong IT skills
  • Clear, polite telephone manner
  • EMIS / Systmone
  • Effective time management Planning & Organising
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure

  Desirable

  • Competent in the use of Office and Outlook

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Problem solver with the ability to process information accurately and effectively, interpreting data as required
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure / in stressful situations
  • Effectively able to communicate and understand the needs of the patient
  • Commitment to ongoing professional development
  • Effectively utilises resources
  • Punctual and committed to supporting the team effort

  Person Specification

  Qualifications

  Essential

  • Relevant qualification
  • Good standard of general education

  Experience

  Essential

  • Experience of working in a primary care environment

  Desirable

  • Experience of working with the general public
  • Experience of working in a healthcare setting

  Clinical Knowledge & Skills

  Essential

  • Venepuncture
  • NHS Health check
  • New patients health check
  • ECG
  • Facilitate routine BP monitoring
  • Facilitate 24-hour BP monitoring
  • Smoking cessation
  • Ability to record accurate clinical notes

  Desirable

  • Spirometry and reversibility
  • Wound care and dressings
  • Vitamin B12 injections
  • Pneumonia Shingles vaccinations
  • Flu vaccinations
  • Doppler

  Other requirements

  Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service DBS check
  • Occupational Health Clearance
  • Own their own vehicle as home visits are expected

  Skills

  Essential

  • Excellent communication skills written and oral
  • Strong IT skills
  • Clear, polite telephone manner
  • EMIS / Systmone
  • Effective time management Planning & Organising
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Ability to follow clinical policy and procedure

  Desirable

  • Competent in the use of Office and Outlook

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Problem solver with the ability to process information accurately and effectively, interpreting data as required
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure / in stressful situations
  • Effectively able to communicate and understand the needs of the patient
  • Commitment to ongoing professional development
  • Effectively utilises resources
  • Punctual and committed to supporting the team effort

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  South and East Leeds GP Group

  Address

  Hosted employer's address

  1st Floor Park Edge Practice

  Leeds

  West Yorkshire

  LS14 1HX

  
  

  Employer's website

  https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  South and East Leeds GP Group

  Address

  Hosted employer's address

  1st Floor Park Edge Practice

  Leeds

  West Yorkshire

  LS14 1HX

  
  

  Employer's website

  https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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