• Job Description

  Req#: REQ12100

  At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

  What will your job look like?

  The Bi-Lingual Member Travel Agent is responsible for sourcing, organizing, booking, tracking, and handling member travel requests for all plans. This role will ensure that all travel needs are met within the constraints of the plan/program and budget. The Bi-Lingual Member Travel Agent is required to have knowledge of commonly used concepts, software, practices, and procedures within the customer service and hospitality fields, and rely on instructions and preestablished plan and guidelines to perform the functions of the job.

  Location: Remote (hybrid schedule of 2 days a week if within 40 miles of an MTM office).

  What you’ll do:

  • Ensure 100% plan and company compliance

  • Verify appointments prior to trip setting per plan requirements

  • Obtain all pertinent prior authorization forms from the health plan(s) for approval/denial of request

  • Ensure lodging and airfare purchases are made with MTM preferred partners or other reputable vendors that will provide the highest value and cost effectiveness

  • Ensure procurement of travel services by company credit card follow PCI compliance guidelines

  • Obtain, complete, and distribute credit card authorization as needed for lodging procurement

  • Manage the storage and accessibility of invoices related to all travel procurement

  • Negotiate discounts with new hotels, set up direct bills, and ensure incidentals are deactivated when applicable

  • Complete all data entries in Link and Reveal as they relate to lodging, meals, GMR, and airfare booking requests

  • Serve as the Member’s personal “Travel Agent,” booking travel accommodations, relaying itineraries, changes, delays, and cancellations with Member, case manager or social worker

  • Create transportation requests, as needed, for travel accommodations to and from airport/appointment/hotel

  • Per plan requirements, compare cost effectiveness of charitable housing vs traditional lodging

  • Ensure accuracy when entering data into the appropriate systems (Link, Reveal, etc.)

  • Ensure all pertinent documentation is saved in the appropriate health plan folder(s)

  • Regular attendance is required

  • Other duties as assigned

  What you’ll need:

  Experience, Education & Certifications:

  • High School Diploma or G.E.D. equivalent

  • Minimum 6 months customer service experience

  • Fluent in both English and Spanish languages

  Skills:

  • Ability to manage multiple projects simultaneously

  • Outstanding interpersonal communication

  • Negotiation skills

  • Working knowledge of the travel industry

  • Attention to detail

  • Understanding of MTM’s travel policies and regulations

  • Sound judgment, problem solving skills and has the ability to make decisions on their own

  • Ability to be available for travel emergencies and urgent requests

  • Ability to maintain and manage vendor relationships

  • Travel booking software knowledge

  What’s in it for you:

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k) with a company match

  • Paid Time Off and Holiday Pay

  • Maternity/Paternity Leave

  • Casual Dress Environment

  • Tuition Reimbursement

  • MTM Perks Discount Program

  • Leadership Mentoring Opportunities

  Hourly Rate: $17.25 per hour *accept where there is a State or local requirement.*

  Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

• About the company

  At MTM, we’re increasing healthcare access by connecting members to resources in their community. Find out what healthcare solutions we can offer you.

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