• Job Description

  Req#: R27779
  Join our employer team and make a difference in people's lives. With us, you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
  
  Advantages of joining our employer team:
  
  - Friendly work environment
  - Opportunities for growth and development
  - Recognition for your work
  - Competitive pay and benefits
  
  Job Description:
  
  Responsibilities:
  
  - Provide high-quality customer interaction by handling customer's needs with integrity and empathy in one transaction.
  - Use professional judgment and escalate customer issues/concerns to management when appropriate.
  - Participate in on-call rotation.
  - Promote sales of available products and services, as appropriate.
  - Building genuine connections with customers and being a great ambassador for the employer brand.
  
  Qualifications:
  
  - High school diploma or GED completed at the time of application submission.
  - One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face-to-face communications.
  - Must be bilingual in Spanish and English. Bilingual candidates must be fluent in Spanish and English and must be able to read and translate from English to Spanish.
  
  Desired Qualifications:
  
  - Bachelor's degree or Associate's degree.
  - Direct call center experience of 2+ years is preferred.
  - Willingness to work in an environment that requires 100% phone-based customer interaction.
  - Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
  - Ability to multi-task and work with various technologies using multiple monitors, screens, applications, etc.
  - Ability to always handle and protect confidential information and act with integrity.
  
  Working Conditions:
  
  - Virtual - Work will be performed remotely, but candidates are expected to live within a reasonable commute of an employer Call Center Facility.
  - Work Schedule - Work will be performed during Hours of Operation.
  - Hours of Operation - Monday - Friday, 7:00 AM – 7:00 PM EST.
  - Charlotte, NC only – Hours of Operation include weekends and overnight shifts.
  - Mandatory Overtime & Storm Duty Calls - During times of inclement weather or other major events, employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.
  - Shift change occurs biannually but may change at any time due to business need.
  - Access to reliable high-speed internet and a quiet work environment is required.
  
  Additional Information:
  
  - Duke Energy Hiring Process.
  - Duke Energy Customer Care Assessment – required time-sensitive/completion of an online test.
  - If selected, the candidate will be contacted for a 45-minute phone interview.
  - Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
  - It is the policy of Duke Energy to maintain a drug-free workplace.
  - Travel Requirements: 5-15%.
  - Relocation Assistance Provided (as applicable).
  - Represented/Union Position: No.
  - Visa Sponsored Position: No.
  - Posting Expiration Date: Monday, August 21, 2023.
  - All job postings expire at 12:01 AM on the posting expiration date.

• About the company

  Help us shape a brighter future. Discover your career options with our job search tools for Duke Energy and Piedmont Natural Gas. Find current job openings organized by location, category or keyword. If you're interested in a particular position, apply online to be considered. And come back often - we post new positions frequently.

Notice