Americollect
Bilingual Call Center Collections Specialist
This job is now closed
Job Description
- Req#: 3221596
Employer Industry: Healthcare Collections
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home if desired, with a requirement to reside in Wisconsin
- Supportive and collaborative work environment focused on teamwork
- Chance to make a positive impact on patients' financial well-being
- Engaging in professional development opportunities to enhance skills and knowledge
What to Expect (Job Responsibilities):
- Place and receive phone calls to/from patients to collect payment for medical expenses, offering solutions and negotiating repayment terms
- Collect demographic, insurance, and relevant information from patients, documenting appropriately in internal technology platforms
- Engage in active listening with callers, confirming or clarifying information and diffusing upset patients as needed
- Educate patients on the healthcare revenue cycle and repayment programs to improve their financial well-being
- Maintain compliance with industry laws and regulations while meeting key performance indicators and expectations
What is Required (Qualifications):
- High School Diploma or GED required
- Minimum of 1 year of experience speaking Spanish fluently in a professional setting required
- Minimum of 1 year of experience in a customer service capacity preferred
- Minimum of 1 year of experience contributing to a team culture of learning and growth preferred
- Basic understanding of contact center processes and techniques preferred
How to Stand Out (Preferred Qualifications):
- Exposure to the collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology preferred
#HealthcareCollections #BilingualOpportunity #RemoteWork #CareerGrowth #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Early out and bad debt collections for hospitals and health systems is what Americollect does in a Ridiculously Nice way.
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