• Job Description

  Req#: R0631882
  Employer Industry: Health Solutions
  
  Why consider this job opportunity:
  - Salary up to $31.30 per hour
  - Comprehensive benefits package including affordable medical plan options and a 401(k) plan with company matching
  - Opportunities for career advancement from CC Service Advocate I to higher levels within the contact center
  - Supportive work environment focused on employee wellness and development
  - Flexibility of remote work with a structured training program
  - No-cost wellness programs including counseling and financial coaching
  
  What to Expect (Job Responsibilities):
  - Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
  - Provide courteous and professional service to patients, addressing inquiries and concerns
  - Accurately enter patient information and appointment details into the scheduling system
  - Communicate appointment details and any necessary instructions to patients clearly and effectively
  - Resolve scheduling conflicts or issues promptly and conduct follow-up calls to confirm appointments
  
  What is Required (Qualifications):
  - High School diploma or equivalent required; some undergraduate education preferred
  - Minimum of 1 year of customer service experience, preferably in a call center environment
  - Proficient PC skills, including basic Microsoft Excel skills
  - Ability to multitask, prioritize, and manage time effectively
  - Outstanding phone demeanor and etiquette
  
  How to Stand Out (Preferred Qualifications):
  - Experience with EMR (Electronic Medical Record) documentation
  - Spanish, Mandarin, Cantonese, or Polish language skills
  - A flexible and positive attitude with a nurturing demeanor toward older adults
  - Proven reliability and satisfactory attendance in previous roles
  - Prior remote work experience
  
  #HealthSolutions #CustomerService #RemoteWork #CareerAdvancement #EmployeeBenefits
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

Notice