TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Bilingual Coordinator (mental health program)

Workplace Support Programs

Remote, Canada

Permanent, Full Time

Join our team!

At TELUS Health we’re committed to building the healthiest workplaces on the planet. That’s why we offer organizations a range of services that focus on mental, physical and financial health. Through our Workplace Support Programs (WSP) we support employers who wish to help employees facing specific challenges that may include mental health, behavioral or substance use issues.

The opportunity:

As part of the WSP Coordinators team, you will manage the cases from when the referral comes in to case closure. You will be the contact person for the referring agent (manager, employer, HR), the employee and the counsellor and will interact with these stakeholders in English and French.

How you will make an impact:

• You will act as direct contact for the corporate customer, the client and the counsellor for the entire duration of all cases;

• You will ensure proper release and documentation is received directly from corporate customer to document cases and initiate WSP service within aggressive timelines;

• You will assign cases to appropriate counsellor in consultation with Clinical Supervisor;

• You will ensure monthly reports are received from the counsellor within designated timelines and that all required information is properly documented;

• You will assist the counsellor network with all WSP administrative and procedural concerns.

Are you the missing piece of the puzzle:

The ideal candidate is fluent in French and English and can communicate in a professional manner with stakeholders. They also have strong organizational skills and are comfortable interacting with vulnerable people.

• You have a certificate or bachelor's degree in Social Work, Psychology or a mental health related field OR equivalent combination of education and experience;

• You are fully bilingual in French and English (oral and written);

• You possess at least two years of experience as a coordinator or in an administrative position;

• You have customer service experience and demonstrate empathy (experience interacting with a vulnerable population is an asset);

• You have the ability to communicate professionally and effectively with internal and external stakeholders, verbally and through email;

• You are a highly reliable achiever who has strong organizational skills and pays attention to detail;

• You have excellent computer skills and are very familiar with all Microsoft 365 software applications;

• You are comfortable in a fast pace environment where interruptions are frequent;

• You are a team player who values collaboration with others;

• You are available to work from 11am to 7pm, Eastern time (or 8am to 4pm Pacific time).

Why join TELUS Health:

• Generous vacation policy to support work/life balance;

• Flexible benefit plan that fits your individual and/or family needs, as of first day of employment;

• A fast-growing and dynamic organization that likes to promote from within;

• Pension plan with contribution from the employer to help you reach your retirement goals;

• One volunteering day/year to support a cause that's important to you;

• Work environment that supports diversity and inclusion;

• Access to exclusive TELUS employee advantages and deals.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.