Employer Industry: Mortgage Servicing

Why Consider this Job Opportunity:
- Salary up to $17.00 per hour
- Eligible for monthly bonus and incentive rewards
- Comprehensive 6-week paid virtual training – equipment provided
- Team member mortgage loan program and down payment assistance program
- Tuition reimbursement
- Cooper Climbers: an in-house program with built-in career advancement pathways

What to Expect (Job Responsibilities):
- Answer 40-50 inbound/outbound (dialer) calls a day
- Assist customers with payment options, escrow items, and general mortgage information
- Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web, and IVR
- Assist customers that are 30 days or less due on their mortgage payment
- Must reside within 60 miles from the office location

What is Required (Qualifications):
- 6 months customer service experience
- Call center experience is a plus
- Attendance required for the first 90 days of training
- Must be available to work within the specified business hours
- Must reside within 60 miles from office location

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in a customer service role

#MortgageServicing #CustomerService #CareerAdvancement #TrainingProvided #TeamEnvironment

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