Employer Industry: Healthcare Customer Service

Why consider this job opportunity:
- Salary starting at $13/hr during training, with pay rates varying by program fit
- Opportunity to work from home in a dedicated workspace
- Engage in meaningful interactions that positively impact members' lives
- Join a company with a strong track record of reimagining customer experiences
- Be part of a high-performing, collaborative, and fun culture
- Flexible availability options between 7 am and 2 am EST, 7 days a week

What to Expect (Job Responsibilities):
- Assist members with a variety of healthcare-related inquiries, including insurance plan reviews and appointment scheduling
- Handle both inbound calls and outbound campaigns to inform customers of relevant changes
- Communicate effectively while navigating multiple systems to provide accurate assistance
- Work collaboratively with team members and partners to resolve customer issues
- Ensure customer satisfaction by providing timely and empathetic support

What is Required (Qualifications):
- High school diploma or GED required
- Fluent in both English and Spanish
- Ability to type a minimum of 25 words per minute
- Intermediate/advanced technical proficiency for multitasking during customer interactions
- Open availability to work between 7 am and 2 am EST, 7 days a week

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in healthcare
- Familiarity with healthcare terminology and insurance processes
- Strong problem-solving skills and ability to work under pressure
- Previous experience working in a remote environment
- Proficiency with multiple software systems and applications

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