The Results Companies
Bilingual Customer Service Healthcare Representative - Statewide in Georgia
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Job Description
- Req#: 25611871
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary starting at $13/hr during training, with pay rates varying by program fit
- Opportunity to work remotely from home in Georgia
- Collaborative and supportive work environment with a focus on making a real difference in members' lives
- Open availability for flexible scheduling between 7 am-2 am EST, 7 days a week
- Comprehensive training provided to enhance skills and knowledge in healthcare inquiries
What to Expect (Job Responsibilities):
- Assist customers with a variety of healthcare-related inquiries, including insurance plan changes and appointment scheduling
- Handle both inbound calls and outbound campaigns to inform customers of relevant changes
- Provide detailed reviews of member insurance plans and assist in finding primary care physicians
- Communicate effectively while toggling between multiple systems to ensure efficient service
- Collaborate with team members to resolve customer concerns and improve overall customer satisfaction
What is Required (Qualifications):
- High school diploma or GED
- Fluent in both English and Spanish
- Ability to type at least 25 words per minute
- Intermediate to advanced technical proficiency for navigating multiple systems
- Open availability for scheduling between 7 am-2 am EST, 7 days a week
How to Stand Out (Preferred Qualifications):
- Experience in customer service, particularly in the healthcare sector
- Familiarity with VoIP systems and customer service software
- Strong problem-solving skills and the ability to work under pressure
- Excellent multitasking abilities and attention to detail
- Previous experience working in a remote environment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.
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