• Job Description

  Req#: 25611875
  Employer Industry: Healthcare Customer Service
  
  Why consider this job opportunity:
  - Pay rates starting at $13/hr during training, with potential for higher rates based on program fit
  - Opportunity for career advancement and growth within a leading customer experience organization
  - Work remotely from home in Texas, with flexible hours available
  - Supportive and collaborative work environment focused on making a real impact in members' lives
  - Access to comprehensive training and development resources to enhance skills and technical proficiency
  
  What to Expect (Job Responsibilities):
  - Handle inbound and outbound calls related to healthcare inquiries, including insurance plan reviews and appointment scheduling
  - Assist members in navigating their healthcare needs and finding primary care physicians within their network
  - Provide detailed information to customers about changes affecting their healthcare plans
  - Utilize multiple systems simultaneously while communicating effectively with customers
  - Collaborate with team members to resolve customer issues and improve member satisfaction
  
  What is Required (Qualifications):
  - High school diploma or GED required
  - Fluent in both English and Spanish
  - Minimum typing speed of 25 words per minute
  - Intermediate to advanced technical proficiency necessary for toggling between multiple systems
  - Open availability to work between 7am-2am EST, 7 days a week
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a customer service role within the healthcare industry
  - Familiarity with VoIP systems and customer relationship management (CRM) software
  - Strong problem-solving skills and ability to handle sensitive customer situations
  - Previous experience in remote work environments
  
  #HealthcareCustomerService #RemoteWork #CareerOpportunity #CustomerExperience #BilingualJobs
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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