• Job Description

  Req#: 25611876
  Employer Industry: Healthcare Customer Experience
  
  Why consider this job opportunity:
  - Salary starting at $13/hr during training, with pay rates varying by program fit
  - Opportunity to make a real difference in members' lives through impactful customer service
  - Work remotely from home in Utah, providing flexibility in your work environment
  - Supportive and collaborative company culture with a focus on employee satisfaction
  - Open availability to work between 7 am-2 am EST, accommodating various schedules
  
  What to Expect (Job Responsibilities):
  - Assist customers with healthcare-related inquiries, including insurance plan reviews and appointment scheduling
  - Handle both inbound calls and outbound campaigns to inform customers of relevant changes
  - Provide guidance to members in finding primary care physicians within their network
  - Use multiple systems to communicate effectively with customers during calls
  - Ensure a high level of customer satisfaction through effective problem-solving and support
  
  What is Required (Qualifications):
  - High school diploma or GED required
  - Fluent in both English and Spanish
  - Ability to type a minimum of 25 words per minute
  - Intermediate to advanced technical proficiency for navigating multiple systems
  - Open availability to work between 7 am-2 am EST, 7 days a week
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a customer service role, preferably in a healthcare setting
  - Familiarity with healthcare insurance policies and procedures
  - Strong problem-solving skills and ability to handle challenging situations with empathy
  - Previous work experience in a remote or virtual environment
  - Knowledge of customer relationship management (CRM) systems
  
  #HealthcareCustomerExperience #RemoteWork #CustomerService #CareerOpportunity #ImpactfulWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales. Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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