Industry: Government Health and Human Services Programs

Why consider this job opportunity:
- Competitive pay rate of USD $17.82 per hour
- Opportunity to support FEMA in their mission to help people before, during, and after disasters
- Remote work position with the ability to work from home
- Possibility for career advancement within the government health and human services sector
- Comprehensive training and support provided by Maximus

What to Expect (Job Responsibilities):
- Respond to incoming calls and make outbound calls regarding FEMA
- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
- Complete basic call-related input in a computer terminal for phone inquiries
- Maintain confidentiality and privacy policies when responding to inquiries and refer callers to alternate sources when necessary
- Pay attention to detail and multitask effectively
- Meet Quality Assurance (QA) and other key performance metrics
- Track and document all inquiries using applicable systems
- Stay updated on Contact Center performance requirements, corporate policies, and project procedures
- Collaborate with supervisors to resolve difficult and complex consumer interactions

What is Required (Qualifications):
- High School Diploma or GED required
- At least six (6) months of customer service/secretarial/telemarketing experience required
- Fluent in English and Spanish, both spoken and written
- Ability to pass a federal background check
- Proficiency in MS Office applications and moderate computer usage
- Willingness to work nights, weekends, overtime, and holidays as needed
- Experience with call center telephony equipment preferred
- Excellent interpersonal skills and ability to organize simultaneous tasks

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center environment
- Bilingual proficiency in English and Spanish
- Strong customer service skills
- Ability to effectively communicate with clients and resolve issues
- Positive track record of customer satisfaction

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