First Premier Bank

Customer Service Representative - Onsite or Remote


Pay$17.00 - $18.90 / hour
LocationDakota Dunes/South Dakota
Employment typeFull-Time

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  • Job Description

      Req#: BILIN004089
      Employer Industry: Financial Services

      Why Consider this Job Opportunity:
      - Salary up to $18.90/hour with additional monthly incentives available
      - Competitive benefits package including full medical for 20+ hours/week, free dental and vision coverage
      - Opportunities for career advancement with a clear path from Associate I to Associate IV
      - Flexible scheduling options for top performers and no Sundays
      - Extensive paid training program and ongoing training opportunities
      - Bilingual skills (English/Spanish) are compensated with a 10% differential

      What to Expect (Job Responsibilities):
      - Answer inbound calls regarding products and services
      - Understand and apply policies and procedures for daily operations
      - Ensure customer satisfaction with a professional demeanor
      - Maintain a strong phone presence while assisting customers with credit challenges
      - Participate in team meetings and contribute to achieving high customer satisfaction scores

      What is Required (Qualifications):
      - Bilingual skills in English and Spanish
      - Ability to work varying shifts, including evenings and Saturdays
      - Commitment to customer service excellence
      - Strong phone communication skills
      - Must be punctual and reliable for scheduled shifts

      How to Stand Out (Preferred Qualifications):
      - Previous experience in a customer service role
      - Familiarity with financial products and services
      - Demonstrated ability to achieve high customer satisfaction ratings
      - Experience in a call center environment
      - Strong problem-solving skills and attention to detail

      #FinancialServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      First Premier Bank, headquartered in Sioux Falls, South Dakota, is the 13th largest issuer of MasterCard brand credit cards in the United States.