First Premier Bank
Customer Service Representative - Onsite or Remote
This job is now closed
Job Description
- Req#: BILIN004089
Employer Industry: Financial Services
Why Consider this Job Opportunity:
- Salary up to $18.90/hour with additional monthly incentives available
- Competitive benefits package including full medical for 20+ hours/week, free dental and vision coverage
- Opportunities for career advancement with a clear path from Associate I to Associate IV
- Flexible scheduling options for top performers and no Sundays
- Extensive paid training program and ongoing training opportunities
- Bilingual skills (English/Spanish) are compensated with a 10% differential
What to Expect (Job Responsibilities):
- Answer inbound calls regarding products and services
- Understand and apply policies and procedures for daily operations
- Ensure customer satisfaction with a professional demeanor
- Maintain a strong phone presence while assisting customers with credit challenges
- Participate in team meetings and contribute to achieving high customer satisfaction scores
What is Required (Qualifications):
- Bilingual skills in English and Spanish
- Ability to work varying shifts, including evenings and Saturdays
- Commitment to customer service excellence
- Strong phone communication skills
- Must be punctual and reliable for scheduled shifts
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with financial products and services
- Demonstrated ability to achieve high customer satisfaction ratings
- Experience in a call center environment
- Strong problem-solving skills and attention to detail
#FinancialServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
First Premier Bank, headquartered in Sioux Falls, South Dakota, is the 13th largest issuer of MasterCard brand credit cards in the United States.
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