• Job Description

  Req#: 25-08274
  
  
  Location: Bilingual Dispatch Coordinator – Customer Support
  Location: Houston, TX
  Job Type: Contract
  Max PR: $18/hour
  ✅ Job Summary:
  Seeking a mature, bilingual (English/Spanish) Dispatch Coordinator to support a high-volume Costco delivery warehouse operation. This is not a traditional call center role – you’ll lead live driver communications, manage delivery escalations, and serve as the point of control between field teams, customer escalations, and warehouse compliance.
  ✅ Key Responsibilities:
  Dispatch & Delivery Oversight:
  • Monitor and manage 30–40 daily delivery routes

  • Provide live dispatch support and reroute teams as needed

  • Address driver non-compliance and escalate appropriately

  • Maintain up-to-date awareness of delays and route exceptions
  Customer Escalation Management:
  • Liaise between drivers and customers during in-home deliveries

  • Resolve service issues, clarify expectations, and protect the brand experience
  Warehouse Check-in (Primarily 2nd Shift):
  • Supervise driver return process, asset check-in, and trash handling

  • Ensure full compliance with end-of-day check-in protocols
  Team & Operational Leadership:
  • Lead other CSR support staff during shift hours

  • Capture daily service disruptions and provide feedback to operations leadership

  • Maintain thorough logs and relay recommendations
  ✅ Shift & Schedule:
  • Monday–Saturday operation (must be available Friday and Saturday)

  • Off on Sundays (except two times per year)

  • Shifts rotate based on need:

    • 6:00 AM – 2:30 PM

    • 10:30 AM – 7:00 PM
  Training will occur at ZIP 77033 until Sept 29, 2025
  Permanent work location will be ZIP 77423
  ✅ Requirements:
  • Fluent in Spanish and English (verbal & written)

  • 3+ years in dispatch, field operations, logistics, or delivery coordination

  • Strong phone presence; confident, assertive, respectful tone

  • Comfortable in a fast-paced warehouse and delivery environment

  • High attention to detail and sense of accountability
  ✅ Preferred Qualifications:
  • Experience in appliance installation, furniture assembly, or trade roles

  • Prior leadership experience in dispatch or field operations

  • Familiarity with Descartes Route Planner, CLX, or any TMS system
  ✅ Important Notes:
  • This is a dispatch-heavy and hands-on role, not a desk-only customer service job

  • Must be able to manage live logistics and communicate with primarily male field staff

  • Professional and reliable demeanor is essential
  
  

• About the company

  Talentbridge is a leading talent management company in the United States. Contact us for your staffing and recruiting needs.

Notice