Advantages of Working for Employer:

Join the team at Employer and make a real impact on the healthcare industry. As a Bilingual Representative, you will have the opportunity to use your language skills and passion for customer service to help our members lead healthier lives. With a flexible work schedule and the ability to telecommute, you can work from the comfort of your home while making a difference in people's lives.

Primary Responsibilities:

- Schedule in-home visits with a Physician or Nurse Practitioner by calling members
- Assist members with their inquiries by answering inbound calls
- Ensure accurate scheduling and resolve any scheduling issues or concerns

Requirements:

- High School Diploma / GED or higher education
- 1+ years of work experience
- Bilingual fluency in English and Spanish, Mandarin, Cantonese or Korean
- Ability to work 9:00am-5:30pm PST/10:00am-6:30pm MST
- Experience with Microsoft Word, Excel, and Outlook
- Ability to maintain confidentiality and adhere to HIPAA requirements

Preferred Qualifications:

- Experience working in the healthcare industry
- Experience working with Medicaid or Medicare
- Experience working in a customer retention focused role

Telecommuting Requirements:

- Reside within Pacific or Mountain time zone
- Dedicated work area that provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into the internet via hard wire

Additional Information:

- All Telecommuters must adhere to UnitedHealth Group's Telecommuter Policy
- The sign-on bonus is only available to external candidates
- Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare, or related entity in a full-time, part-time, or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus
- UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer
- UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.