UnitedHealth Group
Bilingual (English / Spanish, Mandarin, Cantonese, Korean) Customer Service Representative - Remote in Pacific / Mountain Time Zone
This job is now closed
Job Description
- Req#: 1031477
Advantages of Working for Employer:
Join the team at Employer and make a real impact on the healthcare industry. As a Bilingual Representative, you will have the opportunity to use your language skills and passion for customer service to help our members lead healthier lives. With a flexible work schedule and the ability to telecommute, you can work from the comfort of your home while making a difference in people's lives.
Primary Responsibilities:
- Schedule in-home visits with a Physician or Nurse Practitioner by calling members
- Assist members with their inquiries by answering inbound calls
- Ensure accurate scheduling and resolve any scheduling issues or concerns
Requirements:
- High School Diploma / GED or higher education
- 1+ years of work experience
- Bilingual fluency in English and Spanish, Mandarin, Cantonese or Korean
- Ability to work 9:00am-5:30pm PST/10:00am-6:30pm MST
- Experience with Microsoft Word, Excel, and Outlook
- Ability to maintain confidentiality and adhere to HIPAA requirements
Preferred Qualifications:
- Experience working in the healthcare industry
- Experience working with Medicaid or Medicare
- Experience working in a customer retention focused role
Telecommuting Requirements:
- Reside within Pacific or Mountain time zone
- Dedicated work area that provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into the internet via hard wire
Additional Information:
- All Telecommuters must adhere to UnitedHealth Group's Telecommuter Policy
- The sign-on bonus is only available to external candidates
- Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare, or related entity in a full-time, part-time, or per diem basis ("Internal Candidates") are not eligible to receive a sign-on bonus
- UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer
- UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.About the company
UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.
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