• Job Description

  Req#: JP-003944473

  One of Aston Carter's clients (One of Canada's top 5 banks) is looking to add top talent to their Debit and Credit Cards Banking Advisor team. Aston Carter is actively interviewing for this role and encourage those ready to make their next career move to apply. Through our application process, we want to ensure that candidates know their application status and qualified candidates can expect to hear back within 48 business hours after application! We are looking for enthusiastic customer service professionals that have great problem solving skills, speak Mandarin and/or Cantonese and want to develop their career in the banking and finance industry.

  This role is a 6-month contract that can enhance someone's professional career through networking and continue to gain valuable banking sector experience! If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor with our client.

  Description:

  You are a banking advisor, banking ambassador and an exceptional customer service representative. You champion the bank brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This role is full time and shift oriented. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centers. This is a full time and shift oriented role with an opportunity to work from our center.

  Responsibilities:

  • Proactively engage with clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one (phone/email)

  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact

  • Strictly dealing with credit cards, understand the product itself and help with interest calculations and how its captured, review transactions, identify any fraudulent transactions, what are the benefits of the card I have, how do I redeem my points

  • Critical thinking and dive into transactions and take care of simple fraud requests

  • Contribute to team results by supporting all colleagues to be successful in meeting client needs

  • Cultivate and maintain relationships with partners to work as one team

  • Metrics: call volume= 50-60/day

  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

  • Educate and assist clients with using digital capabilities

  Qualifications:

  Bilingual - English and Mandarin and/OR Cantonese

  • Ability to work independently, proven time management, organizational and problem solving skills

  • Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry. Good tenure experience with strong communication skills in Mandarin and/or Cantonese and English within ANY customer service industry maybe considered,

  • Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone

  • Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team

  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation

  • Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight

  • Past experience in a customer service role where you provided a variety of needs based solutions

  • Experience working in a team and metrics-based performance environment

  If you meet the qualifications and are ready for your next career move, please apply with your most up to date resume!

  À propos d'Aston Carter:

  Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent.

  Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

  About Aston Carter:

  Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

  Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

  The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• About the company

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