Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

You will manage travel for some of our most exclusive and rewarding VIP clients. By working together as a high performing team, our Travel Counselors provide exceptional traveler care, first call resolution and the highest quality of customer service to AmexGBT, leisure clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

For candidates that meet qualifications and are selected for hire, they will receive a $5000 CAD sign on bonus.

What You’ll Do

• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing one or multiple Global Distribution Systems (GDS), Sabre.
• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back office systems and servicing platforms.

• Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Operate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations
• Meeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach
• Coach, develop and mentor more junior Travel Counselor colleagues in the team as needed
• Express enthusiasm and energy within the organization and always act according to company ethics, values and Compliance guidelines.

What We’re Looking For

• Previous experience in travel and understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise in Sabre required
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback
• Mandatory Bilingual Mandarin/Cantonese speaking Proficiency

作為 GBT 的 VIP 旅遊顧問，您將會為我們一些最獨特、最尊貴的 VIP 客 戶管理他們 的行程。亦透過我們高效率的旅游顧問團隊共同努力，為 GBT 休閒客 戶提供卓越的旅客關懷、首次對應能 為他們解決疑問。這是一個高效的服務環境，您將透過提供創意和及時的旅行解決方案，根據可使用的工具和技術，對服務關係和客 戶體驗承擔 真正的責任。

你的工作 內容

• 作為一個銷售所有國 內和國際旅行需求的旅行社， 我們會利用一個或多個全球分銷系統 (GDS)、Sabre 安排一般和複雜的航空、鐵路、汽車和酒店住宿旅行。
• 透過電話、簡訊、電子郵件或 內部支援系統和服務平台，進行票務和訂單管理。
• 在電話服務營運環境中，您需要達到客 戶服務指標，例如客戶滿意度 (CSAT)、關鍵生 產力指標（例如管理電話通話時間和服務指標），並推廣主要合作夥伴以及首選航空和酒店的銷售夥伴
• 在多項服務環境中，您對成功的關鍵績效指標負責，例如客 戶滿意度 (CSAT)、關鍵生 產力指標（例如管理電話通話時間和服務指標）
• 正面的電話服務技巧；滿足特殊客 戶要求並維持良好的客戶關係
• 達到客 戶的指定服務表準或客戶的旅行要求，同時遵守 您指定的每日通話時間表，並要向您的主管報告如有任何時間管理的差異
• 你需要協助初級旅遊顧問同事的培養和指導
• 對公司表現出有熱情和活力，並始終按照公司道德、價 值觀和合規準則行事。

我們要求具備以下條件

• 有旅遊經驗，對陸路交通、飛機和飯店的票價和票務規則
• 對卓越客 戶服務的熱情，包括主動向客人問需求
• 需要 Sabre 方面的本地 GDS 專業知識
• 專業溝通（書面和口頭）
• 注重細節
• 誠信行事，妥善保管個人旅客資訊

. 對旅遊業有深入的了解（商務旅行、休閒旅行或機票預訂背景）

• 快速、獨立地解決客 戶問題
• 團隊合作與對回饋的開放態度

擁有雙語能力國語/廣東話。

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!