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Job Description
- Req#: HID-11080-231110
Employer Industry: Financial Services
Why Consider this Job Opportunity:
- Competitive pay up to $34.42 per hour
- Opportunity for career advancement and growth within the organization
- Remote work flexibility
- Chance to work with a diverse and innovative team
- Opportunity to make a meaningful impact on the customer experience
- Access to comprehensive employee benefits package
What to Expect (Job Responsibilities):
- Answer customer questions regarding business documents or current loan information in both English and Spanish
- Resolve customer inquiries by phone and email using a CRM tool
- Navigate escalation paths to assess a Seller's needs based on where they are in the cycle of their loan to mitigate risk
- Maintain or exceed established service level agreements and guidelines for resolution of queued transactions to minimize potential revenue losses
- Identify, document, and follow up with teams across varying lines of the business on product bugs and features
What is Required (Qualifications):
- Written and verbal fluency in English as well as Spanish is preferred
- 1+ years of customer service experience within either a financial institution, payment provider, or tech company preferred
- Interest in discovering and implementing new processes to best support the needs of customers
- Enjoyment in working collaboratively on new projects across growing areas within the business
- Desire to implement feedback and change within the scope of your role and the team
How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in a financial institution, payment provider, or tech company
- Knowledge of BSA/AML regulations and responsibilities
#FinancialServices #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Square, Inc. is an American financial services and digital payments company based in San Francisco, California.
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