• Job Description

  Req#: JR23110323

  We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

  Working Arrangement

  Hybrid

  Job Description

  As a Training Specialist, you are responsible for onboarding all new hires with in-depth product knowledge of Affinity Markets products to successfully sell Health & Dental, Travel and Life Insurance. You will be expected to create and modify training material as needed along with supporting the current Training and Development Specialist. You will handle pre and post training activities including coordinating training dates, calendar invites, system checks, updating a new hire tracker pre training and more.

  What will you be doing?

  • Support and collaborate with Training Specialist
  • Facilitate new hire training several times throughout the year as business decides
  • Prepare resource material and update product knowledge to remain current
  • Deliver supplemental training as per business needs
  • Plan and train to specific requirements
  • Weekly observations and recap report on new hire training
  • Attend internal project meetings and provide input regarding systems, process, and product information
  • Build rapport with Licensed Insurance Advisors
  • Collaborate with key partners
  • Provide post-training support, evaluation and coaching
  • Attend calibration meeting in support of consistency and quality
  • Train to compliance
  • Be the voice of the customer by sharing their feedback with the greater team, and raising any suggestions, concerns, or feedback on how we can improve
  • Collaborate with our Instructional Designer team to build engaging training content
  • Collaborate with all partners to ensure the training material is tailored to the immediate audience
  • Demonstrate compliance and training excellence through updates and regular reporting

  Who are we looking for?

  • A Bachelor’s Degree in a related field, such as education, organizational development, human resources, business administration, communications, etc. is an asset
  • Minimum three (3) years’ experience working in training delivery, teaching, coaching and/or facilitation experience
  • Must possess the ability to proactively build strong relationships within a diverse organization
  • Bilingual individual, proficient in English & French
  • Must possess exceptional attention to detail and the ability to manage multiple on-going priorities
  • Outstanding organizational and planning skills are required
  • Excellent communication skills, both written and oral in English (Bilingual is an asset)
  • You can handle a fast-paced environment with last minute changes and maintain a positive and motivating attitude
  • The following would be assets for you to have:
    • Full LLQP
    • Adult education experience; knowledge of adult learning principles
    • Insurance experience dealing with Accident & Sickness, and Life Insurance
    • Post-secondary degree: however, equivalent business experience is strongly considered
    • Familiarity with Salesforce and learning platforms

  What can we offer you?

  • A competitive base salary
  • A comprehensive benefits package, including Group Benefits from day one, paid vacation, and a group RSP matching plan, and future enrollment in our Global Share Ownership Plan
  • Opportunity to grow as a trainer with access to courses to enhance your skill set
  • A collaborative working environment
  • Ongoing support from your direct leader, dedicated peers, and other members of our department

  Our Values at Manulife

  • Own it – We feel empowered making decisions and take action to deliver our mission
  • Think big – Anything is possible. We can always find a better way
  • Share your humanity – We build a supportive, diverse and thriving workplace
  • Get it done together – We’re surrounded by an amazing team. Do it better by working together
  • Obsess about customers – We predict their needs and do everything in our power to satisfy them
  • Do the right thing – We act with integrity and do what we say

  About Manulife and John Hancock

  Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

  Manulife is an Equal Opportunity Employer

  At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

  Salary & Benefits

  The annual base salary for this role is listed below.

  Primary Location

  Toronto, Ontario

  Salary range is expected to be between

  $51,525.00 CAD - $85,875.00 CAD

  If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

  Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

• About the company

  Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.

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