• Job Description

  Req#: R-16934

  Current employees: Please apply through the employee portal to be considered for this opportunity.

  Pay Range:

  $21.96 - $26.85 Hourly

  Department:

  Department of County Human Services (DCHS)

  Job Type:

  Regular Represented

  Exemption Status:

  United States of America (Non-Exempt)

  Closing Date (Open Until Filled if No Date Specified):

  March 04, 2025

  
  The Opportunity:

  
  

  Multnomah County DCHS, Youth & Family Services, Bienestar De La Familia, invites applications for One (1) Bilingual/Bicultural Spanish Office Assistant 2. This is a full-time position and is scheduled as hybrid telework, 40 hours a week, Monday- Friday, 8:00 AM - 5:00 PM. All employees must reside in Oregon or Washington; Multnomah county cannot support ongoing telework from other locations. The onsite work location for this position is Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218-3317.

  About the position: Thi s Bilingual- Bicultural Office Assistant 2 position provides a broad range of administrative and clerical support for Bienestar de la Familia. The position requires independent prioritizing of the workload; handling several tasks simultaneously; The Office Assistant 2 will support the direct service staff by meeting the needs of the Bilingual- Bicultural clients of the Bienestar de la Familia program: will schedule all appointments for the direct service providers (including mental health, addiction services, case management, and the Supplemental Nutrition Program – SNAP), manage data entry and tracking of services, greet all clients, provide program support and resource support to ensure there are breaks in client services. A deep understanding of and commitment to racial equity is critical as this role is responsible for the basic operation of the Bienestar de la Familia program.

  Knowledge, Skills and Abilities (KSA): Bilingual/Bi-cultural Spanish: This position requires proficiency in Spanish (speak, read, write). An employee who has never before received bilingual pay at Multnomah County for work done under a Spanish KSA will need to pass an assessment in order to be considered proficient in Spanish.

  Bilingual pay: This position receives an additional 4% premium on all hours worked, because of the fluency in Spanish language and Bi-cultural KSA.

  The eligible list created from this recruitment may be used to fill future regular, limited duration, temporary, on-call, full or part-time assignments within the Department of County Human Services.

  Primary responsibilities include:

  A. CLIENT SUPPORT

  • Schedule appointments for the program providers, including mental health, addiction services, case management, and the SNAP outreach program for clients, including speaking clients in English or Spanish language.

  • Primary point of contact for clients and other visitors, including greeting clients in-person and on the telephone to include clients who are speaking English or Spanish.

  • Provide information and assistance in directing clients to services in English or Spanish and as needed, confirm appointments, and make reminder telephone calls. Proactively monitor client wait time.

  • Provide interpreting services as needed by clients in English or Spanish to effectively communicate with clients.

  • Follow up on client concerns and take actions and/or refer to appropriate resources that are culturally specific to clients request and needs.

  • Ability to handle a fast-paced environment and unexpected situations.

  • Plan and organize the Mercado and food distribution events, to serve clients including speaking clients.

  • Exhibit cultural competence, when speaking and interacting with native speakers of other languages. May serve clients who speak Spanish, Somali or other languages.

  • Provide excellent customer service.

  B. Program Support

  • Organize and coordinate activities. Organize Mercado and enter client information on the computer. Take meeting minutes as needed.

  • Keep program providers informed of schedule changes and monitor daily schedules for appointment accuracy.

  • Obtain and/or verify client demographics and information using appropriate databases.

  • Update enrollments and accounts in ServicePoint.

  • Create and update forms, brochures, signs, and other community resources and materials to serve our clients and community.

  • Conduct client ’ s satisfaction surveys in both English and Spanish to reach our community.

  • Advanced knowledge in preparing information and data for moderately complex program reports using Google suite, Microsoft Word, Tracking Sheets, Creating Surveys, Flyers, and Outreach Materials.

  • Create and implement tracking spreadsheets, including but not limited to rental, utilities, food or other referral tracking spreadsheets, program surveys, databases, Servicepoint, and program client (virtual ) file rooms; schedule client appointments; use staff schedule templates.

  C. RESOURCE MANAGEMENT

  • Troubleshoot equipment issues and report necessary repairs to appropriate staff.

  • Act as a liaison between programs, facilities, partners, building owners, and submit service requests as needed.

  • Order office supplies as needed

  The successful candidate will demonstrate:

  • Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals and skill to provide courteous customer service

  • Ability to work with a team to achieve good outcomes for clients

  • Ability to use standard office software and follow standard office procedures

  • Comfort with change

  TO QUALIFY:

  We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .

  Minimum Qualifications/Transferable Skills*

  • Equivalent to completion of the twelfth grade AND

  • One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 1-4 years of qualifying training and/or experience).

  • Must have a valid driver license by time of hire

  • Must pass a criminal background check.

  We knowledge that experience and transferable skills can be obtained through traditional and nontraditional means, we encourage and support all candidates who believe they have the experience needed to apply

  *Transferable Skills:

  Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

  Diversity and Inclusion: At Multnomah County, equity is at the core of what we do. We just do not accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer.

  SCREENING AND EVALUATION:

  The Application Packet:

  Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include all of the following:

  (1) A resume. Please attach your resume as a separate document. (As an internal candidate, you may choose to complete your Talent Profile in Workday instead of or in addition to attaching a resume, but a comprehensive Talent Profile is not required to apply for this position.)

  (2) Cover Letter: Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable. Your cover letter should also address: (1) Why are you interested in this position.

  We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference. (The recruiter as listed on the job announcement must receive all required veterans ’ preference documentation by the closing date of the recruitment.)

  The Selection Process: For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:

  1. Initial review of minimum qualifications

  2. Application materials review

  3. Phone screen

  4. Consideration of top candidates

  5. Background and reference check

  Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

  ADDITIONAL INFORMATION:

  Type of Position: This hourly union-represented position is eligible for overtime pay.

  Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees. For more information about our benefit offerings, please visit: Employee Benefits.

  Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants ’ education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

  ADDITIONAL DETAILS:

  Hybrid Telework: This position is designated as “ hybrid telework, ” meaning a combination of working onsite and at a telework location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

  Work Location: This position works onsite at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218-3317.

  Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

  
  Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

  We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

  Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

  Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

  Questions?

  Recruiter:

  Gary Miguel

  Email:

  gary.c.miguel@multco.us

  Phone:

  +1 (503) 3148943

  Application information may be used throughout the entire selection process. This process is subject to change without notice.

  Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

  Job Profile:

  6001 - Office Assistant 2

• About the company

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