Bills Payment Administrator

Salary: circa £25,000

Location: Eastleigh

Are you an effective communicator and team player with some knowledge of bill payment processes? Would you be interested in joining a dynamic team of one of the United Kingdom’s largest insurance companies with plenty of growth opportunities?

A bit about the job:

You will be responsible for paying invoices in accordance with contracted agreements and Aviva guidelines, obtaining further information where necessary and resolving customer/provider queries via the telephone. You’ll naturally develop and maintain effective relationships with internal and external customers.

Please note: Role requires full time office attendance 5 days per week while completing training.

Skills and experience we’re looking for:

• Strong written and verbal communication skills
• Knowledge of complex bill payment processes, fraud and impacting legislation preferable
• Medical knowledge/PMI claims understanding
• Flexible in style/responsive to situations, with the ability to work under pressure, and manage own time
• Feed ideas for process improvements to Team Manager to support continuous improvement and share best practice & learning experiences with peers to improve performance and boost team morale while working collaboratively.

What you’re getting for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary around £25,000
• Bonus opportunity - 6% of annual salary Actual amount (depends on your performance and Aviva’s)
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to balazs.palcsek@aviva.com