• Job Description

  Req#: 88580

  The Billing Specialist I is responsible for delivering the best invoicing experience possible to ABM clients, from invoice creation to distribution. In this role, you will develop a solid understanding of ABM business model while handling a high volume of transactions, working directly with internal and external clients to ensure their billing needs are addressed. This is a key role within the Quote-to-Cash group. Ability to learn quickly and adapt is fundamental to the success of this role.

  Essential Functions:

  • Ensure invoicing is done accurately and timely for the portfolio of business under your responsibility, which includes but is not limited to:
    • Entry level biller : Tag or Fixed-Fee bill types
    • Generate invoices from our work order system or from BUS (Billing Utility System)
    • Review invoices for accuracy and process invoices in designated ERP system
    • Delivery of invoices to client via email, portal upload, or snail mail
    • Process credit memos and/or credit & rebills as required for invoice revisions
  • Effectively communicate with Operations with intention to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent from an accurate and timely invoice to the clients
  • Research billing issues by going through prior period invoices, and reaching out to various players within the company to help resolve discrepancies
  • Retrieve various billing documents & support needed for quarterly audits
  • Daily monitoring of ServiceNow portal for various ticket requests issued to the assigned billing team
  • Ad-hoc projects, as needed
  • Entry level biller : Tag or Fixed-Fee bill types
  • Generate invoices from our work order system or from BUS (Billing Utility System)
  • Review invoices for accuracy and process invoices in designated ERP system
  • Delivery of invoices to client via email, portal upload, or snail mail
  • Process credit memos and/or credit & rebills as required for invoice revisions

  Minimum Qualifications:

  • High School Diploma or equivalent GED required; Associate’s degree or above preferred, but not required
  • Minimum 2 years of experience in Billing or Accounting related position, or intern to 1 year experience and recent college graduate with a focus on Accounting, Finance or Business
  • Experience with Audit, SOX and Compliance requirements is a plus
  • Experience with invoice delivery via customer web portal is a plus
  • Experience with large ERP systems, preferred JDE and Oracle Financials
  • Excellent oral and written communication skills
  • Strong sense of urgency for addressing internal and external customer needs
  • Strong attention to detail
  • Strong interpersonal and organization skills
  • Work well in a team environment and support others within the group when needed
  • Ability to work within a fast paced environment and meet required deadlines
  • Beginner to Intermediate Microsoft Office skills (Outlook, Word, Power Point, Excel)
  • Excel intermediate to advanced level (V-lookups, sum-ifs, pivot table, etc.) is a plus
  • Knowledge of ASC 606 is a plus
  • Experience with ServiceNow is a plus
  • Experience with Corrigo is a plus
  • Flexibility to work overtime during month-end close period, and as requested by the Billing Supervisor

• About the company

  ABM Industries Inc. is a facility management provider in the United States. Founded in 1909 by Morris Rosenberg in San Francisco, California, as a window washing business. ABM provides facility services in areas such as electrical and lighting, energy, facility engineering, HVAC and mechanical, janitorial services, landscape and grounds, parking and transportation. ABM's services also include energy efficiency and sustainability such as building improvements, electric vehicle charging stations, and renewable energy solutions.

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