• Job Description

  Req#: 91746

  Performs clerical activities including data entry, word processing, water and sewer use billing and abatement preparation, meter reader route scheduling; water service maintenance billing; telephone answering, and complaint resolution.

  Essential Elements

  • As required, operates multi-line telephone to receive incoming calls. Screens and directs calls to proper section or person. Takes and/or relays messages. Attends counter and answers billing and other questions and inquiries. Assists contractors with completing private sewer connection applications.
  • Data enters water and sewer usage, maintenance and service calls, approved abatements, customer information ·and changes, "water" gate and backflow data. Updates computer and hard copy files. Calculates water maintenance service call charges. Prepares customer bills for water and sewer useage, service calls, wastewater line repairs and service (ie., removal of blockages, line modifications).
  • Processes received water meter readings for billing purposes. Assists in assigning meter reader routes.
  • Assists in calculating and processing abatement requests. Ensures approved abatements are sent out and recorded.
  • Attends and participates in staff and other meetings.
  • As required, prepares a variety of daily, weekly, monthly or periodic reports.
  • May be required to perform other department data entry/retrieval and filing and record maintenance.
  • Follows and adheres to department, City and other government rules, regulations, policies and procedures.

  Secondary Elements

  • Assists in answering other citizen and contractor questions and inquiries.
  • Performs other duties as required.

  Qualifications

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Education and/or Experience: Associates and three to five years of related experience and/or training or equivalent combination of education and experience. Knowledge of posting, basic accounting, clerical practices and a variety of office procedures and the operation of office equipment such as personal computers and computer software, data processing and/or word processing.

  Language Skills: Ability to read and comprehend instructions, correspondence and memos. Ability to write reports and correspondence. Ability to present information effectively, that may be controversial in nature, one-on-one, or in small groups, to citizens or employees of the City.

  Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages. Ability to apply concepts of basic algebra.

  Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to solve practical problems and deal with a variety of concrete variables in situations where prescribed standard practices exist.

  Physical Demands: The physical demands described here represent those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Please note that the posted salary range is not necessarily the hiring range. The starting salary typically falls within the first few steps of the posted salary range. The starting salary is influenced by relevant qualifications, and where applicable, by collective bargaining agreement.

  Benefits

  • Health insurance
  • Dental insurance
  • Tuition Reimbursement
  • Flexible Spending Accounts
  • 457 Deferred Compensation plans
  • Metro Credit Union
  • Verizon Wireless discount
  • Employee Assistance Program
  • Generous paid leave time benefits and paid holidays.
  • City Retirement (Mandatory)
  • Weekly Direct Deposit
  • Opportunity to serve the public and join a dynamic team of dedicated employees

• About the company

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