• Job Description

  Req#: BILLI002115

  COMPANY OVERVIEW

  El Paso Electric (EPE) is a regional energy provider that is engaged in generation, transmission, and distribution service to power approximately 460,000 customers in a 10,000-square mile area of the Rio Grande Valley in west Texas and southern New Mexico. We invite you to visit epelectric.com to learn more about EPE and our strategic initiatives. Join our EPE Team, and TOGETHER, we will transform the energy landscape.

  DATE POSTED: NOVEMBER 06, 2024, CLOSING DATE: NOVEMBER 13, 2024

  GRADE LEVEL: 46-47

  DEPARTMENT: CUSTOMER CARE

  STARTING SALARY: $34,200 - $50,600 Salary is commensurate with experience.

  JOB FAMILY SUMMARY PURPOSE

  Under the direct supervision of the Billing Supervisor, employee is responsible for the accurate and timely billing of electric service accounts and support department activities that drive appropriate corrective action on customer accounts, proper application of commission approved tariffs, PUCT and NMPRC rules and regulations, application of state laws regarding sales taxes, and maintaining files associated with above responsibilities.

  EDUCATION
  

  Associate's degree in business or an equivalent combination of training and experience.

  Completion of basic accounting courses or some accounting/bookkeeping background required.

  EXPERIENCE
  0-3 more years of experience

  KEY JOB RESPONSIBILITIES

  Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate with or without a reasonable accommodation that the essential functions of the job can be performed.

  MINIMUM KNOWLEDGE, SKILLS & ABILITIES:

  1. Related experience in a position with direct responsibility for solving complex problems in a timely manner, preferably in a customer accounting environment.
  2. Analytical and mathematical skills with working knowledge of percentages, ratios and mathematical formulas
  3. Ability to develop and apply working knowledge and skills of the Company’s Customer Cloud Service (CCS) billing system.
  4. Possesses a positive customer service mindset and is able to advocate for the customer and understand the customer experience.
  5. Ability to develop and apply working knowledge of regulatory body rules and regulations pertaining to electric utility metering and billing.
  6. Ability to use data analysis software such as Microsoft Excel to create and navigate spreadsheets and manipulate data sets.
  7. Ability to learn procedures, policies, rules, and laws under which the department work is performed.
  8. Ability to organize tasks and meet deadlines, recognize priorities, and ability to switch tasks as section requirements dictate.
  9. Effective verbal and written communication skills.
  10. Ability to maintain effective working relationships with officers, managers, fellow employees, and the public.
  11. Ability to maintain a strong sense of propriety concerning confidential matters.

  ESSENTIAL JOB FUNCTIONS

  1. Review and evaluate daily system exceptions for error messages, determine appropriate correction course of action and perform corrections.
  2. Review daily department reports to identify records that require correction, determine appropriate correction course of action, and perform corrections.
  3. Review daily interdepartmental inquiries; research and compile relevant account information to determine the appropriate correction course of action, perform corrections, and provide inquiry responses.
  4. Provide documentation with explanation and breakdown of system adjustments or corrections for use in correspondence with customers regarding their electric service accounts.
  5. Perform bill-print quality testing and verifications to ensure accurate bill images are generated in the CCS system and provided to customers.
  6. Report and track CCS and bill-print errors, unusual results, and department report inconsistencies.
  7. Apply Texas and New Mexico approved tariff applicability, Substantive Rules, and Company procedures to compute bills, system corrections, and other financial transactions on customer accounts.
  8. Evaluate customer historical energy consumption patterns based on Texas and New Mexico tariff applicability to determine proper rate classification and initiate rate changes when appropriate.
  9. Apply Texas and New Mexico sales tax rules for correct tax status applicability and billing calculations and perform corrections when necessary.
  10. Collaborate with other departments to investigate meter to bill discrepancies and determine appropriate billing correction course of action and perform corrections.
  11. Perform assigned testing of the CCS system and report test results to maintain the system integrity.
  12. Maintain required reports and department documentation in compliance with Corporate Retention policy and State law.
  13. Comply with all applicable Company policies, procedures and code of ethics as well as all applicable governmental laws and regulations to include employment, safety and environmental standards and regulations.

  WORK ENVIRONMENT

  1. The incumbents in this classification are not substantially exposed to adverse environmental conditions; primary work environment is typically of an office or administrative nature.
  2. May work irregular and non-standard hours.
  3. May require travel to Company work sites.
  4. May require out of town travel.

  PHYSICAL DEMANDS

  1. Sedentary work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently, or constantly to lift, carry, push, pull or otherwise move objects.
  2. Stooping: Bending body downward and forward by bending spine at the waist.
  3. Kneeling: Bending legs at knee to come to a rest on knee or knees.
  4. Crouching: Bending the body downward and forward by bending leg and spine.
  5. Reaching: Extending hand(s) and arm(s) in any direction.
  6. Walking: Moving about on foot to accomplish tasks.
  7. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  8. Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  9. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
  10. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
  11. Grasping: Applying pressure to an object with the fingers and palm.
  12. Feeling: Perceiving attributes of objects, such as size, shape and temperature or texture by touching with skin, i.e., fingertips.
  13. Talking: Expressing or exchanging ideas by means of the spoken word; those activities in which detailed or important spoken instructions must be conveyed to other workers accurately, loudly or quickly.
  14. Hearing: Having the ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
  15. Repetitive motions: Substantial movements (motions) of the wrists, hands, and/or fingers.
  16. Visual acuity: Color, depth perception and field of vision to include measurement devices for close inspection and analysis.

  If interested in applying for this position, you must apply on-line by 5:00 PM, November 13, 2024.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  El Paso Electric is a Texas-based public utility company, engaging in the generation, transmission, and distribution of electricity in west Texas and southern New Mexico.

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