Role Purpose

The Billing Supervisor is responsible for overseeing and managing all billing activities across DP World Canada entities, ensuring the implementation of quality billing practices and procedures. This role supervises and provides direction to Billing Coordinators, ensuring that they follow best practices and meet deadlines while working closely with the Finance Operations team to ensure the billing function operates efficiently. The Billing Supervisor will resolve any billing-related issues and disputes, support continuous process improvements, and ensure accurate reporting.

About the Role

• Oversee and manage the billing process across DP World Canada entities, ensuring the timely and accurate production of customer invoices, including container, stevedoring, and other related charges, in compliance with established turnaround times.
• Supervise the Billing team, providing guidance and support to ensure adherence to company policies and procedures for billing activities.
• Ensure invoices are finalized, scanned, and emailed to customers, with all necessary backup documentation filed appropriately.
• Process complex billing tasks, including settlement invoices, issuing credits, salt vessel billing, empty storage billing, and shore power billing.
• Collaborate with Finance Operations leadership to interpret and implement new tariff documents, billing contracts, and pricing changes.
• Work with Finance and IT teams to ensure billing rates and tariff codes are accurately maintained in TOS/Billing applications.
• Address customer inquiries and disputes related to billing, working with the team to resolve issues in a timely and professional manner.
• Monitor and report on the performance of the Billing team, preparing regular reports on key billing metrics, trends, and areas for improvement.
• Drive continuous improvement in billing processes, identifying opportunities to enhance accuracy, efficiency, and compliance.
• Ensure month-end tasks are completed, including sharing the unbilled and billed amounts with the Accounting team for accrual purposes.
• Develop and maintain comprehensive training materials and operational procedures for billing processes to ensure team members are equipped with the necessary resources and support.
• Ensure compliance with all internal and external requirements related to billing practices.
• Manage both external and internal auditors by providing all the necessary information, documentation, and reports required for audits related to billing activities.
• Conduct internal audits to review billing accuracy and processes, providing relevant information for any required audits or reviews.
• Foster a culture of teamwork, accountability, and high performance within the Billing team, providing coaching and performance feedback.
• Perform other duties as assigned by management to ensure the smooth and efficient operation of the billing function.

About You

• Post-secondary education in finance or related field.
• Minimum of 5 years of experience in a billing role, with at least 2 years in a supervisory position.
• Ability to work in a fast-paced environment, high volume and handle multiple priorities.
• Leadership and team management skills.
• Strong organizational, problem solving, planning and analytical skills, with attention to detail so that workflow is managed efficiently and accurately.
• Excellent computer skills, including MS Office and Excel, and the proven ability to learn new systems quickly.
• Prior Oracle and Zodiac experience is an asset
• Customer service orientation with the ability to communicate effectively with all levels within the organization.
• Proven ability to exercise judgment within generally defined practices and policies in selecting methods and techniques for achieving desired results.
• Motivation and the capability of working on own your initiative while contributing to the team.
• Fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.