• Job Description

  Req#: 363746

  Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

  
  

  We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Technical Support Engineer 4 – AT.

  
  

  Our global team : We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

  
  

  Our culture : We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

  
  

  This is a role well suited to an ambitious professional, looking for the next step in their career. As a Technical Support Engineer 4 – AT, you will be responsible for:

  • Provide product support either remotely or on-site.
  • Proactively monitor systems using Siemens Remote Services
  • Share expert advice, training, and technical assistance to support staff and train lower level employees.
  • Successfully demonstrates leading-edge or extensive knowledge in a technical specialty
  • Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved

  This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

  • Provide remote technical support to Customers and Customer Service Engineers servicing Siemens Angiography equipment.
  • Dispatch notifications to CSE's and provide quality action plans
  • Use remote diagnostics to troubleshoot and resolve technical issues
  • Follow escalation process and communicate with HSC/QIB to drive solutions
  • Travel to assist with on-site repair of customer equipment as required. (internationally at time - Canada and Latin America. Valid passport required)
  • Provide feedback to the factory regarding system performance
  • Be willing to work 2nd shift and work On-call when necessary

  Required skills to have for the success of this role

  • Associates degree or 3 years of vocational technical training required
  • Minimum of 8+ years experience working on Angiography/Cardiology/Surgery Systems.
  • Candidates are preferred to have an AT background with experience on the Artis Icono, Pheno, Artis Q, Zee, Zeego, XWP, 3D Applications, Arcadis and Cios product lines
  • Ability to troubleshoot and fix problems remotely using Siemens Remote Services
  • Good communication skills

  
  

  This job may be based in any state nationwide. The base pay range for this position is $86,000 - $105,000. The annual incentive target is 5% of base pay. The pay wage range shown is based on the job posting's primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

  
  

  This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site

  At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

  If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers

  If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about.

  Beware of Job Scams

  Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers

  “Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

  As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

  
  

  #LI-EZ

  
  

  Organization: Siemens Healthineers

  Company: Siemens Medical Solutions USA, Inc.

  Experience Level: Experienced Professional

  Full / Part time: Full-time

  
  
  

  Equal Employment Opportunity Statement
  Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
  
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  Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
  
  Pay Transparency Non-Discrimination Provision
  Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
  
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• About the company

  The principal divisions of the corporation are Industry, Energy, Healthcare, and Infrastructure & Cities, which represent the main activities of the corporation.

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