• Job Description

  Req#: 58776

  Job Overview:
  Responsible for engaging with an upscale client base and creating outstanding customer experiences to ensure the business operates productively and achieves sales, service, and profit goals; communicating with customers via telephone, email about selling and service-related inquiries; placing orders; suggestive selling; problem solving; collaborating with stores, carriers, distribution centers, and executives to deliver an Omnichannel experience; performing other duties as assigned.

  The start date for this position will begin on May 28, 2024

  Essential Functions:

  • Provide outstanding selling and service to Bloomingdale’s clients through Digital Customer Service experience including telephone and e-mail
  • Provide an exceptional customer experience by ensuring the client is always the priority.
  • Develop expert product knowledge, understand features and benefits, and share with clients.
  • Navigate between multiple systems, applications and resources to service the client and provide resolution.
  • As a specialist you will be empowered to make independent decisions to assist clients.
  • Develop repeat-business through knowledge of products and services to build sales and loyalty. Utilize all tools and decision making to fully resolve complex issues.
  • Assist with macys.com overflow calls as needed.
  • Regular, dependable attendance and punctuality.

  Qualifications and Competencies:

  • High School Diploma or equivalent required
  • 1-2 years related experience
  • Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone
  • Excellent customer service skills and the ability to handle confidential information with the utmost discretion
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
  • The ability to speak clearly so others will understand. Maintaining a positive voice and tone with customers
  • The ability to combine pieces of information to form general rules or draw conclusions.

  Physical Requirements:

  • Requires prolonged periods of sitting and constant communication with customers
  • Requires working with multiple computer screens and programs simultaneously for extended periods of time.
  • Occasionally required to move/reach, stoop, kneel and crouch
  • Frequently lift/move up to 10lbs

  Other Skills:

  • Minimum 1 year experience in a related customer service or call center role (i.e., in a role that requires resolving issues, diffusing tense situations, solving complex issues etc.).
  • Ability to take ownership of, anticipate, and resolve customer complaints.
  • Ability to adapt communication to engage the customer and personalize the experience to the situation and customer.
  • Ability to independently resolve complex and/or escalated situations.
  • Ability to be creative and innovative, providing viable options to customers; attention to detail.
  • Excellent organizational skills; computer navigation and keyboarding skills; extensive knowledge of retail brands and services preferred.
  • Previous experience in an elevated role preferred.

  Work Hours:

  • Ability to work a flexible schedule based on department and Company needs.

  *This position services Bloomingdale’s clients and resides within the Macy’s Contact Center.

  CALL00

• About the company

  Macy’s, Inc. is one of the nation’s premier omni-channel fashion retailers. The company comprises three retail brands, Macy’s, Bloomingdale’s and Bluemercury. Macy’s, Inc. is headquartered in New York, New York.

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