BlueCross BlueShield of Tennessee
BlueCare Customer Service Trainee
This job is now closed
Job Description
- Req#: R-38177
Employer is currently seeking a customer service support professional to join our team. As part of our company, you will have the opportunity to support a variety of products and clients, and play a crucial role in ensuring customer satisfaction. Join us and gain valuable experience in a fast-paced environment where your skills and contributions will make a difference.
Job Responsibilities:
- Receive, investigate, and resolve customer inquiries in a timely and accurate manner.
- Handle customer service inquiries and problems over the telephone.
- Clearly document all customer communication.
- Interact with customers through various channels such as Chat, Phone, E-mail, and TEAMS.
- Educate customers to ensure resolution is achieved on first contact.
Job Qualifications:
Education:
- High School Diploma or equivalent.
Experience:
- 1 year of experience in a customer service support role.
Skills/Certifications:
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
- Proficient oral and written communication skills.
- Proficient interpersonal and organizational skills.
- Exceptional time management skills.
- Ability to work independently under general supervision and collaboratively as part of a team.
Job Specific Requirements:
Preferred Qualifications:
- Ability to multitask effectively.
- General computer knowledge is strongly desired.
Number of Openings Available: 23
Worker Type: Employee
Worker Sub-Type: Employee
Additional Information:
- BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made.
- BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity.
- All applicants will be advised that BlueCross, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
- BlueCross BlueShield of Tennessee and its subsidiaries have a tobacco-free hiring policy.About the company
BlueCross BlueShield of Tennessee is the largest health benefit plan company in Tennessee.
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