Overview

Who We Are:

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose

• Give back to our communities
• Celebrate diversity

• People

• Do the right thing
• Treat people the way you want to be treated
• Always do your best
• Be accountable for our actions

• Performance

• Serve the highest quality food
• Provide world-class service
• Maintain flexibility to better serve our clients

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement

• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

Basic Function/Scope:

The Board Director will work closely with the Food Service Director to assure creative food presentation and quality. The Board Director will help with the training of all front of the house service associates, including proper serving techniques, garnishing techniques, and service formats. The Board Director is responsible for ensuring that all board plan participants are accounted and billed for appropriately with the client.

Responsibilities

Client and Customer Satisfaction/Relations

• Maintain client satisfaction at a level that ensures account retention.
• Ensure that client communications is effective in all areas.
• Follow up to client surveys.

• Ensure a variety of food items by following a cycle menu.

Primary Duties/Responsibilities

• Responsible for implementation and effectiveness of programs that are in compliance with company standards.
• Ensure compliance with all regulatory agencies.

Business Growth and Marketing

• Promote commuter board plan programs.
• Maintain an awareness of the competition and market conditions internal and external to the facility.
• Promote and leverage the company name and resources to maximum advantage throughout the unit.

Financial

• Assist in and develop a business plan and budget for the board operation.

• Responsible for the attainment of financial goals for the board operation.
• Monitor and implements cash collections of all billed board plan participants.
• Responsible for productivity and staffing that is appropriate for all board meal plan needs.

Leadership and Managerial Skills

• Demonstrate and promote the company culture, values and management philosophy.

• Promote teamwork within the unit.
• Recognize the need for and demonstrate good communication and listening skills with clients, customers and associates.
• Visit other units on a selective basis to ensure that a sharing and exchange of ideas and experiences occurs.
• Represent the company professionally and ethically at all times.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.