• Job Description

  Req#: H9040-25-0914?language=en&page=638&sort=publicationDateDesc

  Job summary

  Are you looking for a new role in a friendly and collaborative team?

  Do you want to make a difference to people's lives by helping children and adults with communication and eating and drinking needs get access to Speech and Language Therapy services?

  ABUHB SLT would love you to join our dynamic and innovative service.

  Aneurin Bevan University Health Board Speech and Language Therapy Department has nearly 100 therapists and assistants working with people with a range of speech, language and communication difficulties in the community and in hospital settings. ABUHB always strive to improve digital working opportunities.

  Due to recent internal promotions, an opportunity has arisen fortwo enthusiastic and conscientious team members to join our team. The team members will be based at St Cadoc's Hospital working within the Speech & Language Therapy Hub.

  Main duties of the job

  This role supports Speech & Language Therapists and Assistants across Aneurin Bevan University Health Board booking patients into appointments and providing administrative support to the wider team.

  We require someone who has excellent communication, administrative, clerical and IT skills to become a member of this dynamic team. You will be part of a small team of Speech & Language booking and administration officers and will work collaboratively with the Business Support Officer and PA to the head of service. You will need to demonstrate the ability to prioritise your own workload and show initiative to ensure that lean working is carried out across the service.

  Knowledge of internal NHS systems such as WPAS and CWS is desirable, but training can be provided to the successful candidate

  We support flexible working arrangements.

  Please don't hesitate to contact Ceri Short Service Improvement Manager on 01633 431866 (ceri.short@wales.nhs.uk)if you want to visit the service or have a chat about the role.

  The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

  About us

  Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

  We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

  Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

  Details

  Date posted

  19 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,433 to £26,060 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Job share

  Reference number

  040-AC199-0625

  Job locations

  Headquarters, St Cadocs Hospital

  Lodge Road

  Caerleon, Newport

  NP18 3XQ

  
  

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

  Person Specification

  Qualifications

  Essential

  • Good Standard of education to level of GCSE or NVQ equivalent
  • Knowledge of administrative procedures and systems, some of which are non-routine activities such as answering queries, progress chasing, task related problem solving through experience and training to vocational level 3 or demonstrable experience
  • Evidence of continuous professional development

  Desirable

  • Customer Service training

  Experience

  Essential

  • Previous clerical experience and administration processes
  • Experience of dealing with the public
  • Proficient in use of software packages including Microsoft word, excel and outlook.

  Desirable

  • Knowledge of WG (Welsh Government) guidelines in relation to waiting times
  • Detailed knowledge of WelshPAS and CWS (Clinical Workstation)
  • Understanding of health board policies and procedures including HR

  Skills

  Essential

  • Excellent communication skills
  • Polite and professional telephone manner
  • Ability to work as part of a team and using own initiative
  • Demonstrate a commitment to achieving high quality standards of work

  Desirable

  • Advanced keyboard skills with a high degree of accuracy including the ability to use Microsoft word, excel and outlook

  Person Specification

  Qualifications

  Essential

  • Good Standard of education to level of GCSE or NVQ equivalent
  • Knowledge of administrative procedures and systems, some of which are non-routine activities such as answering queries, progress chasing, task related problem solving through experience and training to vocational level 3 or demonstrable experience
  • Evidence of continuous professional development

  Desirable

  • Customer Service training

  Experience

  Essential

  • Previous clerical experience and administration processes
  • Experience of dealing with the public
  • Proficient in use of software packages including Microsoft word, excel and outlook.

  Desirable

  • Knowledge of WG (Welsh Government) guidelines in relation to waiting times
  • Detailed knowledge of WelshPAS and CWS (Clinical Workstation)
  • Understanding of health board policies and procedures including HR

  Skills

  Essential

  • Excellent communication skills
  • Polite and professional telephone manner
  • Ability to work as part of a team and using own initiative
  • Demonstrate a commitment to achieving high quality standards of work

  Desirable

  • Advanced keyboard skills with a high degree of accuracy including the ability to use Microsoft word, excel and outlook

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Aneurin Bevan University Health Board

  Address

  Headquarters, St Cadocs Hospital

  Lodge Road

  Caerleon, Newport

  NP18 3XQ

  
  

  Employer's website

  https://abuhb.nhs.wales/ (Opens in a new tab)

  Employer details

  Employer name

  Aneurin Bevan University Health Board

  Address

  Headquarters, St Cadocs Hospital

  Lodge Road

  Caerleon, Newport

  NP18 3XQ

  
  

  Employer's website

  https://abuhb.nhs.wales/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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