• Job Description

  Req#: 269206
  
  
  
  
  
  
  
  Employment Type: Full Time Exempt (contract up to March 2025)
  Position Classification: Admin Officer Level 5
  Remuneration: $73,551.21 - $75,219.36 per annum plus 11.5% superannuation
  Hours Per Week: 38
  
  Location: Patient Transport Services, hub location flexible
  
  The Opportunity
  The Booking and Scheduling Officer will receive and progress all incoming Non-Emergency Patient Transport Service Bookings, answer general inquiries with a customer service focus and schedule all requests for non-emergency patient transport.
  You will be responsible for scheduling bookings, monitoring pending and active cases and ensuring accuracy of data relating to enquiries. You will also need to be proactive and participate in ongoing training and quality management programs, keeping up to date with processes and operational priorities.
  
  Why Work for HealthShare NSW?
  HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.
  Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.
  We reward our employees with a terrific range of benefits, including:
  • Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable
  • Hybrid working: enjoy a combination of working from home and the office
  • Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
  • Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
  • Wellbeing programs: access a large array of wellbeing programs designed to support your physical, mental, and emotional health
  • Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
  Please note some benefits may only apply to certain employment types.
  Further information on our wide range of benefits is available here.
  
  Eligibility Requirements
  • Meet essential requirements as outlined in the Position Description and ensure they are referenced in your resume or answers to targeted questions
  • Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa
  • This is a NSW Health Category B position. Please complete the OASV Undertaking/ Declaration Form and upload this with your application
  
  How to Apply
  • Click Apply Now at the top of the page
  • Attach your resume and provide answers to the Targeted Questions below
  • To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW
  • Any role related questions can be directed to the hiring manager, Daniel Simpson on Daniel.Simpson@health.nsw.gov.au
  • Any career portal support questions can be directed to our customer service team at 1300 679 367
  
  Targeted Questions
  • Describe a time you have provided exceptional customer service in a challenging situation. What approach and actions did you take to resolve the issue and what was the outcome?
  • When have you had to communicate with a diverse range of stakeholders and build strong relationships? In your answer identify how you adapt your communication style to different stakeholders and how you utilise working relationships to achieve results.
  • Give an example of when you have had to manage multiple competing priorities in a high volume work environment. How did you organise and manage your workload to ensure you delivered quality work within designated deadlines?
  
  We are Diverse and Inclusive
  We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know.
  Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.
  
  Talent Pool
  An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.
  Please note, this is an exempt role (has a contracted end date) and there may be opportunities for conversion to permanent employment at the same grade.
  
  Applications Close: midnight Sunday 20 October 2024
  
  
  
  
  
  
  
  
  
  
  

• About the company

  The New South Wales Ministry of Health, branded NSW Health, is a ministerial department of the New South Wales Government.

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