• Job Description

  Req#: C9230-25-0046?language=en&page=627&sort=publicationDateDesc

  Job summary

  Job Title: Booking Clerk/Receptionist

  Hours per week: 37.5 hours per week (Working four days Monday - Friday)

  Fixed term/Permanent: Permanent

  Salary: £23,615 per annum

  Closing Date: 7th February 2025

  Interview Date: 21st February 2025

  ** This post may close early due to high numbers of applications, so you are advised to apply promptly **

  All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

  A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

  #JoinTeamEliot

  Main duties of the job

  • To ensure an effective and efficient booking service is provided within the Physiological Sciences Service.
  • To provide the first point of contact for patients attending the department for their appointments, presenting a friendly and efficient image.
  • To provide an efficient and effective reception / clerical service to the Cardio-Respiratory Unit.
  • Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment

  About us

  Here at George Eliot our vision to 'excel at patient care' taking centre stage. An ever evolving clinically- led acute service provider we are on a journey to continually provide high quality, safe and responsive health services delivered by inspiring and compassionate staff who share our corporate values:

  Effective open communication

  Excellence and safety in everything we do

  Challenge but support

  Expect respect and dignity

  Local health that inspires confidence

  Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

  Date posted

  28 January 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £23,615 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  230-36767622-MED-A

  Job locations

  George Eliot Hospital

  College Street

  Nuneaton

  CV10 7DJ

  
  

  Job description

  Job responsibilities

  • To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
  • To draw up lists for operation sessions, in accordance with agreed protocols.
  • To reschedule appointments and lists as necessary, according to agreed protocols.
  • To provide information to patients about booking procedures and provide relevant leaflets and information packs.
  • To assist with the maintenance and validation of waiting list information.
  • Liaise with Consultant/Surgeons when compiling operation lists.
  • Book patients for operations from peripheral clinics held at other hospitals.
  • Provide provisional operation lists to surgeons for them to agree/alter as necessary.
  • Book patients onto other hospital operation lists for day surgery.
  • Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
  • To be flexible and be willing to assist and cover other colleagues within the Unit.
  • Welcome patients and members of the public entering the department.
  • Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
  • Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
  • Complete the transfer of patients on Lorenzo system, in a timely manner.
  • Make follow up outpatient appointments as required.
  • Assist patients with any transport difficulties.
  • Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
  • Answer the telephone and take necessary action.
  • Download information from Unisoft for endoscopy staff to submit reports to GPs.
  • Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
  • Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
  • Follow the required procedure for all patients who do not attend on the day to ensure;
  • Patient is removed from waiting list or receives another appointment
  • Lorenzo is updated
  • Details are given to the Ward Manager
  • If clinics are not open to allow the booking of outpatient appointments inform relevant parties

  For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

  Job description

  Job responsibilities

  • To negotiate dates for procedures with patients, both in person and by telephone inaccordance with agreed protocols.
  • To draw up lists for operation sessions, in accordance with agreed protocols.
  • To reschedule appointments and lists as necessary, according to agreed protocols.
  • To provide information to patients about booking procedures and provide relevant leaflets and information packs.
  • To assist with the maintenance and validation of waiting list information.
  • Liaise with Consultant/Surgeons when compiling operation lists.
  • Book patients for operations from peripheral clinics held at other hospitals.
  • Provide provisional operation lists to surgeons for them to agree/alter as necessary.
  • Book patients onto other hospital operation lists for day surgery.
  • Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
  • To be flexible and be willing to assist and cover other colleagues within the Unit.
  • Welcome patients and members of the public entering the department.
  • Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department.
  • Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
  • Complete the transfer of patients on Lorenzo system, in a timely manner.
  • Make follow up outpatient appointments as required.
  • Assist patients with any transport difficulties.
  • Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
  • Answer the telephone and take necessary action.
  • Download information from Unisoft for endoscopy staff to submit reports to GPs.
  • Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
  • Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
  • Follow the required procedure for all patients who do not attend on the day to ensure;
  • Patient is removed from waiting list or receives another appointment
  • Lorenzo is updated
  • Details are given to the Ward Manager
  • If clinics are not open to allow the booking of outpatient appointments inform relevant parties

  For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

  Person Specification

  Experience and Knowledge

  Desirable

  • Experience of working in an office environment
  • Familiar with Lorenzo or similar system

  Qualification and Professional Training

  Essential

  • Basic numeric & literacy skills
  • Good standard education

  Desirable

  • Key - board skills RSA II or equivalent

  Skills and Abilities

  Essential

  • Ability to respond to work as part of a team or on own initiative
  • Conscientious and hard working
  • Ability to deal with distressing situations compassionately
  • Demonstrate the need for Tact, diplomacy and resilience as required
  • Ability to adapt to change
  • Commitment to personal development and service improvement
  • Knowledge of computer systems

  Person Specification

  Experience and Knowledge

  Desirable

  • Experience of working in an office environment
  • Familiar with Lorenzo or similar system

  Qualification and Professional Training

  Essential

  • Basic numeric & literacy skills
  • Good standard education

  Desirable

  • Key - board skills RSA II or equivalent

  Skills and Abilities

  Essential

  • Ability to respond to work as part of a team or on own initiative
  • Conscientious and hard working
  • Ability to deal with distressing situations compassionately
  • Demonstrate the need for Tact, diplomacy and resilience as required
  • Ability to adapt to change
  • Commitment to personal development and service improvement
  • Knowledge of computer systems

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  George Eliot Hospital NHS Trust

  Address

  George Eliot Hospital

  College Street

  Nuneaton

  CV10 7DJ

  
  

  Employer's website

  http://www.geh.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  George Eliot Hospital NHS Trust

  Address

  George Eliot Hospital

  College Street

  Nuneaton

  CV10 7DJ

  
  

  Employer's website

  http://www.geh.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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