• Job Description

  Req#: JR-66651

  Job Summary:

  
  Job Summary:

  WHO ARE WE?

  Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

  Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

  WHO ARE YOU?

  Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

  WHAT THIS ROLE WILL DO

  • Supervision of the Department
  • Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
  • Assist and support box office staff in any of their job functions, as needed
  • Ensure positive and creative team environment within the department
  • Facilitate open communication with the Box Office Manager, staff and all other venue departments
  • Exhibit proper inter-departmental communications and organization
  • Ensure complete and satisfactory on-going staff training
  • Assist manager with staff evaluations (training, 90-day, annual)
  • Provide a positive team environment within the department
  • Assist in ensuring appropriate staffing levels.
  • Help set staff development and performance goals & monitor progress
  • Recruitment and hiring staff, work with the Office Manager regarding any disciplinary items
  • Promote and provide superior customer service in all guest interactions
  • Participate in all on-site venue meetings as needed
  • Availability for nights and weekends is a must. Daytime, non-show days, and holidays may also be required.

  I. Financial / Cash Handling

  • Ensure that venue staff follows Amphitheatre cash handling policies & procedures
  • Balance and reconciliation of all seller cash drawers
  • Assist Manager with reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
  • Assist Manager with scheduling of employees
  • Assist Manager with verifying/approving employee time records

  II. Other Responsibilities

  • Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
  • Monitor and maintain functionality of all ticketing computers, software and hardware
  • Secondary representative in all venue interactions with Ticketmaster
  • Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
  • Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
  • Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
  • Ensure that venue is compliant with ADA ticket laws

  WHAT THIS PERSON WILL BRING

  Required:

  • Experience in Box Office / Ticketing Management

  • Flexible Schedule (days/nights, weekends, and holidays)

  • Experience in Cash Handling

  • Leadership, Management and Customer Service

  • Tolerance of all cultures, music and art forms

  • High School Diploma

  Preferred:

  • Experience in a live environment operation

  • Experience with Ticketmaster Systems (Host, Archtics, TM1)

  • Experience handling counterfeit cash

  • Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)

  • Experience in Prioritizing, Time Management & Multitasking

  • Experience in open communication & email etiquette

  Physical Demands/Working Environment:

  Working environment is fast-paced and often loud and stressful

• About the company

  Live Nation Entertainment, Inc is an American global entertainment company, founded in 2010, following the merger of Live Nation and Ticketmaster.

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