Overview Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark! Holistic benefits designed to help our team members flourish in all aspects of their lives, including: Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider. $5,250 Tuition Reimbursement per year. 40 hours paid volunteer time off. A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact Wellness program that includes complimentary subscriptions to Noom and Calm apps. 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 401(k) Match Profit-sharing program Responsibilities Are you ready to challenge the expected to deliver the extraordinary? Develop and execute a comprehensive vendor management strategy, encompassing contract negotiations, performance monitoring, risk assessment, and continuous improvement initiatives. Position Responsibilities: Lead a high-performing team to effectively manage vendor relationships, ensuring adherence to service level agreements (SLAs), quality standards, and operational targets. Collaborate cross-functionally with internal stakeholders to align BPO strategies with the company's broader goals, driving efficiency, cost-effectiveness, and innovation. Oversee vendor performance evaluations and establish regular reporting mechanisms to track and communicate vendor performance metrics, addressing any issues proactively. Drive continuous improvement initiatives, identifying opportunities for process optimization, cost reduction, and enhanced service delivery through effective vendor partnerships. Maintain a deep understanding of industry trends, best practices, and emerging technologies in BPO and vendor management to stay ahead of market changes and maximize vendor contributions. Manage contractual negotiations and renewals, ensuring favorable terms and conditions that align with Duly Healthcare's interests. Mitigate potential risks by conducting regular vendor risk assessments and implementing appropriate risk management strategies. Qualifications The Experiences You Bring Bachelor's degree in business, or related field, or equivalent work experience Minimum of 7 years in a leadership role. Strong understanding of healthcare industry dynamics and regulatory requirements, particularly in healthcare BPO. Exceptional negotiation, communication, and interpersonal skills. Demonstrated ability to lead and develop high-performing teams. Strategic thinker with a data-driven approach to decision-making. Proficient in contract management, vendor performance measurement, and risk assessment. Excellent organizational skills with the ability to manage multiple projects simultaneously. INDHP
The Experiences You Bring Bachelor's degree in business, or related field, or equivalent work experience Minimum of 7 years in a leadership role. Strong understanding of healthcare industry dynamics and regulatory requirements, particularly in healthcare BPO. Exceptional negotiation, communication, and interpersonal skills. Demonstrated ability to lead and develop high-performing teams. Strategic thinker with a data-driven approach to decision-making. Proficient in contract management, vendor performance measurement, and risk assessment. Excellent organizational skills with the ability to manage multiple projects simultaneously. INDHP
Are you ready to challenge the expected to deliver the extraordinary? Develop and execute a comprehensive vendor management strategy, encompassing contract negotiations, performance monitoring, risk assessment, and continuous improvement initiatives. Position Responsibilities: Lead a high-performing team to effectively manage vendor relationships, ensuring adherence to service level agreements (SLAs), quality standards, and operational targets. Collaborate cross-functionally with internal stakeholders to align BPO strategies with the company's broader goals, driving efficiency, cost-effectiveness, and innovation. Oversee vendor performance evaluations and establish regular reporting mechanisms to track and communicate vendor performance metrics, addressing any issues proactively. Drive continuous improvement initiatives, identifying opportunities for process optimization, cost reduction, and enhanced service delivery through effective vendor partnerships. Maintain a deep understanding of industry trends, best practices, and emerging technologies in BPO and vendor management to stay ahead of market changes and maximize vendor contributions. Manage contractual negotiations and renewals, ensuring favorable terms and conditions that align with Duly Healthcare's interests. Mitigate potential risks by conducting regular vendor risk assessments and implementing appropriate risk management strategies.