• Job Description

  Req#: JP-005292106

  Job Title: Driveline Warranty Support Engineer

  
  

  Job Description

  We are seeking a dedicated Driveline Warranty Support Engineer to lead and support high-time-in-service quality projects. This role involves utilizing DFSS and 8D processes to meet aggressive timelines regarding warranty spend and failure rate reduction targets.

  Responsibilities

  • Rapidly work through DFSS phases: Define, Characterize, Optimize, Verify including root cause identification and verification.
  • Evaluate high warranty spend/failure rate subsystems focusing on design-related issues or supplier quality or manufacturing defect-related issues.
  • Analyze warranty data/trends and part returns to identify root causes.
  • Identify and verify root causes and implement corrective actions (ICA/PCA) and prevent recurrence.
  • Design, execute or coordinate analytical and physical testing from component bench level to full powertrain/vehicle testing to identify root causes and replicate quality issues.
  • Communicate to senior management project status and results, interface regularly with quality and core engineers.
  • Develop relationships with dealerships and fleets to resolve quality issues quickly related to warranty and repairs.
  • Understand different types of repairs and set up work plans, follow-up, and aggressively move to reduce timelines to fix issues.
  • Lead or attend team meetings.
  • Document lessons learned for knowledge preservation.
  • Proactively follow through responsible activities along with required documentation to meet the milestones and deliverables.

  Essential Skills

  • Warranty and failure mode analysis.
  • Experience in resolving customer concerns and resolutions (problem-solving).
  • Automotive Powertrain experience/knowledge.
  • Project management skills.

  Additional Skills & Qualifications

  • 5+ years of demonstrated automotive experience with a detail-oriented focus in Powertrain engineering, warranty, and manufacturing.
  • Experience working with warranty issues, failure mode analysis.
  • Experience in Driveline commodities.
  • Experience working in quality improvement projects using DFSS, 8D, or other Six Sigma processes.
  • Proficient in Microsoft Excel and PowerPoint for presentations and project tracking activities.
  • Bachelor’s degree in Mechanical Engineering or in a relevant field.

  Work Environment

  The position involves working in a dynamic and collaborative environment focused on quality improvement and warranty resolution. The role requires interaction with dealerships and fleets, and regular interface with quality and core engineers. The work entails both analytical and physical testing, utilizing advanced software tools to track and present project data. Dress code is business casual.

  Pay and Benefits

  The pay range for this position is $32.00 - $43.00/hr.

  Eligibility requirements apply to some benefits and may depend on your job
  classification and length of employment. Benefits are subject to change and may be
  subject to specific elections, plan, or program terms. If eligible, the benefits
  available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

  Workplace Type

  This is a fully onsite position in Livonia,MI.

  Application Deadline

  This position is anticipated to close on May 31, 2025.

  About Actalent

  Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

  The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

• About the company

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